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Actionable Intelligence

Actionable Intelligence A Guide to Delivering Business Results with Big Data Fast!

  • Author:
  • Publisher: John Wiley & Sons
  • ISBN: 9781118915233
  • Published In: September 2014
  • Format: Hardback , 224 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only

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    Building an analysis ecosystem for a smarter approach to intelligence

    Keith Carter's Actionable Intelligence: A Guide to Delivering Business Results with Big Data Fast! is the comprehensive guide to achieving the dream that business intelligence practitioners have been chasing since the concept itself came into being. Written by an IT visionary with extensive global supply chain experience and insight, this book describes what happens when team members have accurate, reliable, usable, and timely information at their fingertips. With a focus on leveraging big data, the book provides expert guidance on developing an analytical ecosystem to effectively manage, use the internal and external information to deliver business results.

    This book is written by an author who's been in the trenches for people who are in the trenches. It's for practitioners in the real world, who know delivering results is easier said than done – fraught with failure, and difficult politics. A landscape where reason and passion are needed to make a real difference.

    This book lays out the appropriate way to establish a culture of fact-based decision making, innovation, forward looking measurements, and appropriate high-speed governance. Readers will enable their organization to:

    • Answer strategic questions faster
    • Reduce data acquisition time and increase analysis time to improve outcomes
    • Shift the focus to positive results rather than past failures
    • Expand opportunities by more effectively and thoughtfully leveraging information

    Big data makes big promises, but it cannot deliver without the right recipe of people, processes and technology in place. It's about choosing the right people, giving them the right tools, and taking a thoughtful—rather than formulaic--approach. Actionable Intelligence provides expert guidance toward envisioning, budgeting, implementing, and delivering real benefits.

  • Preface xi

    Acknowledgments xvii

    Introduction 1

    Chapter 1: Vision of Actionable Intelligence 5

    The Challenge at Hand 7

    The Big Data Lie 13

    Actionable Intelligence: The Road and the Destination 14

    Stages of Actionable Intelligence: Getting Ready for the Journey by Knowing Where You Are and Where to Go 22

    Are You Ready to Take the First Step? 26

    Summary and Considerations 29

    Notes 29

    Chapter 2: Discovery of the Business Situation (Business Discovery) 31

    Government Intelligence 34

    Ask the Questions 37

    Answer the Questions: Business Discovery 38

    Visual Consistency and the First Tool 42

    Off to the Races 45

    Summary and Considerations 45

    Notes 45

    Chapter 3: Creating a Foundation of Data 47

    Building the Foundation 48

    Benefi ts of Having the Right Data 49

    The Data Challenge 50

    Acquire Data in Four Consistent Steps 51

    The Byproduct: Master Data Management 61

    Data Management Issues in the Spotlight 63

    The Data Supply Chain 65

    Build the House 65

    Summary and Considerations 67

    Notes 68

    Chapter 4: Visualization 69

    Complete Circle 70

    So Now, How Can You Do It? 74

    The Way Ahead 77

    Example of Iterative Visualization to Solve the Question "How Do I Get There Quickly, Safely, Effi ciently:" Leveraging Global Positioning System Data 77

    Effective Visualizations: Tell a Story to Your Mind 80

    Noticing Visualization Pitfalls 80

    Summary and Considerations 83

    Notes 83

    Chapter 5: The Initial Answers 85

    Attempting to Regularly Capture Benefits, False Starts, and a Rhythm 87

    The Results of Actionable Intelligence Delivered 87

    The Power of Quotes 89

    Possibilities with Actionable Intelligence 89

    Almost Done? 98

    Summary and Considerations 99

    Note 99

    Chapter 6: Time for Change 101

    Collaborative Business Planning 103

    Linking Collaboration to Actionable Intelligence 106

    Summary and Considerations 110

    Chapter 7: Governance: Funding Intelligence, Protecting the Results 111

    An Actionable Intelligence Governance Methodology 112

    Intelligence Budgeting 121

    Remember the Key Points of the UPS Story 122

    Governing the Use of Actionable Intelligence and Establishing Data Security 125

    Summary and Considerations 133

    Notes 133

    Chapter 8: Sustaining Delivery of Actionable Intelligence 135

    Leading Intelligence 136

    Quick Wins to Build Trust 140

    Hiring Done Right for Big Data with Big Data 145

    Training 148

    Business Cultural Change 149

    Communication 155

    Knowledge Lock ]In 157

    What's Next? 159

    Summary and Considerations 161

    Notes 161

    Chapter 9: Tying It All Together 163

    Clifford Siegel’s Journey at Lifetime Brands 163

    Starting the Right Way 165

    Finding the Right Pitch 166

    Developing a Mission and Strategy for Intelligence Capabilities 167

    TIE: The Intelligent Enterprise at STATS ChipPAC with Elizabeth Lim 170

    The Recipe to Greatness 174

    Summary and Considerations 179

    Notes 180

    Chapter 10: Next Frontiers 181

    A Healthier Lifestyle with Actionable Intelligence 183

    The Street ]Smart Cabbies 184

    The Amplifi ed Customer Experience 186

    Selling Better 187

    Serve Me Better . . . But Don’t Intrude on My Private Life 188

    Getting Started 189

    The Starbucks Experience 190

    Summary and Considerations 191

    Notes 191

    Chapter 11: Epilogue 193

    Four Steps of Actionable Intelligence 195

    About the Author 197

    About the Contributors 199

    Index 201

  • KEITH B. CARTER enjoys making the lives of others easier with technology and is an avid sportsman, private pilot, fencer, and family man. Born in Long Island, he spent most of his life in New York until moving to Singapore in 2012, where he currently resides. Always interested in both corporate and academic roles, Keith is working as Visiting Senior Fellow of Decision Sciences at the prestigious National University of Singapore Business School as well as principal advisor to KPMG, board member of Mentorica Technology Pte. Ltd. (a retail sales, mobile, big data solution provider), and board member of 1st Call Consulting, a competitive intelligence firm specializing in finance and supply chain. He previously worked at Estée Lauder in supply chain and Accenture in financial services and government. As an inventor, he recently received a patent on a financial intelligence tool design. Keith has a Master’s in Business Administration from Cornell University and a Bachelor’s in Electrical and Computer Systems Engineering from Rensselaer Polytechnic Institute.

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