A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty

Banking / Finance › Consumer Law

A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty

By Robert Bell
Law Brief Publishing September 2024

Specifications

ISBN-13
9781916698444
Publisher
Law Brief Publishing
Publication
September 2024
Format
Paperback
Jurisdiction
U.K. ? Countri(es) for reference only

Details

The Consumer Duty is the biggest regulatory change affecting financial services firms in recent years. The Duty strikes at the very core of firms, their culture and ethics, making them look at their products and services differently.

Navigating the complexity of the requirements is challenging, especially when coupled with sometimes vague expectations. A practitioner’s guide, this book takes the reader through those challenges, using a range of examples and regulatory feedback to demonstrate what’s expected whilst painting a picture of the required product governance framework.

Table of Contents

Chapter 1 – Introduction
Chapter 2 – Definitions
Chapter 3 – Product Governance
Chapter 4 – Cross-Cutting Rules
Chapter 5 – Product Approvals: Manufacturers
Chapter 6 – Fair Value Assessments: Manufacturers
Chapter 7 – Product Reviews: Open Manufacturers
Chapter 8 – Product Reviews: Closed Manufacturers
Chapter 9 – Consumer Understanding Outcome
Chapter 10 – Consumer Support Outcome
Chapter 11 – Outcome Monitoring
Chapter 12 – Governance and Culture
Chapter 13 – Senior Manager Responsibilities
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