JavaScript seems to be disabled in your browser.
You must have JavaScript enabled in your browser to utilize the functionality of this website.

Customer Service

Currencies:HKD

Your Language:

Browse Books

Browse Books

Ask the Experts

Home >
Law >
Consumer Law >
Access to Justice for the Chinese Consumer: Handling Consumer Disputes in Contemporary China

Access to Justice for the Chinese Consumer: Handling Consumer Disputes in Contemporary China

Access to Justice for the Chinese Consumer: Handling Consumer Disputes in Contemporary China

Author: Ling Zhou
Publisher: Hart Publishing
ISBN: 9781509931057
Published In: May 2020
Format: Hardback
Jurisdiction: China ? Disclaimer:
Countri(es) stated herein are used as reference only

List Price: S$156.00

S$151.32 Save S$4.68 (3%)

OR

Download Order Form

Add to Wishlist
| Add to Compare

Description

Details

This monograph offers an ethnographic exploration of the local organisation of consumer complaint processing and dispute resolution in the People's Republic of China – now the second largest consumer market in the world – and how the consumer, both ordinary and 'professional', experiences the local system. Drawing on detailed analysis of an impressive amount of empirical data, this book highlights local Chinese understandings and practice styles of 'mediation', as well as identifying a continuing sense of reliance in popular consciousness on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to explain the failure of an ombuds system to emerge.

By looking at the nature of and issues in China's distinctive consumer dispute resolution and complaints system, and the experiences of consumers with that system, this innovative book illustrates the processes available at the local level giving access to justice for aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.

You may also be interested in these books:


Hong Kong Company Secretary's Practice Manual, 6th Edition: List Price: S$236.80

S$229.70 Save S$7.10 (3%)


Hong Kong Company Secretary Checklist, 2nd Edition: List Price: S$220.80

S$214.18 Save S$6.62 (3%)


Hong Kong Civil Procedure 2026 (The White Book): S$2,190.40


Hong Kong Civil Court Practice (Desk Edition 2026): List Price: S$784.00

S$666.40 Save S$117.60 (15%)


Construction Industry Security of Payment Ordinance in Hong Kong (Hardcopy + e-book): List Price: S$272.00

S$231.20 Save S$40.80 (15%)


Criminal Litigation in Hong Kong, 5th Edition (Hardcopy + e-book): List Price: S$280.00

S$271.60 Save S$8.40 (3%)


Hong Kong Tax & Accounting Practical Toolkit (Basic Package): S$582.24


The Hong Kong Company Secretary's Handbook: Practice and Procedure (11th Edition): List Price: S$88.16

S$85.52 Save S$2.64 (3%)


Civil Litigation in Hong Kong, 7th Edition (Hardcopy + e-book): List Price: S$352.00

S$281.60 Save S$70.40 (20%)


Butterworths Hong Kong Company Law Handbook, 27th Edition: List Price: S$806.40

S$782.21 Save S$24.19 (3%)


Hong Kong Family Court Practice, 5th Edition: List Price: S$483.20

S$468.70 Save S$14.50 (3%)


Butterworths Hong Kong Discrimination Law Handbook, 4th Edition: List Price: S$240.00

S$232.80 Save S$7.20 (3%)


Sentencing in Hong Kong, 11th Edition: List Price: S$572.80

S$555.62 Save S$17.18 (3%)


Butterworths Hong Kong Company Law (Winding-Up and Miscellaneous Provisions) Handbook, 6th Edition: List Price: S$364.80

S$353.86 Save S$10.94 (3%)


Tort Law in Hong Kong, 5th Edition (Hardcopy + ebook): List Price: S$400.00

S$388.00 Save S$12.00 (3%)


Clough & Clough on Personal Injuries: List Price: S$240.00

S$232.80 Save S$7.20 (3%)


Hong Kong Personal Insolvency Manual, 3rd Edition: List Price: S$320.00

S$310.40 Save S$9.60 (3%)


Butterworths Hong Kong Conveyancing and Property Law Handbook, 6th Edition: List Price: S$288.00

S$279.36 Save S$8.64 (3%)


A Practical Guide to Resolving Shareholder Disputes, 2nd Edition: List Price: S$288.00

S$279.36 Save S$8.64 (3%)


Hong Kong Company Law, 15th Edition: List Price: S$78.72

S$76.36 Save S$2.36 (3%)

“

Ordering from Professional Bookshop is fantastic, quick delivery great products, great customer service Siti L.
This is a great bookstore and have had no problems with them and all my orders have come on time and in good condition. Yang X.
Everything is perfect. Fast delivery. I highly recommend this website to all my friends and colleagues. Thanks Hoi Man L.
So thankful I am receiving all my books, thank you to all for a great service and excellent products Clinton K.
Professional Bookshop is amazing! I've been a loyal customer for over 5 years. Returns are easy to request, book or delivery complaints are taken seriously and the customer service team is friendly and patient. Mick D.
I wanted to informed you that the customer service is excellent. They were so polite and nice. I would continue to buy books from Professional Bookshop. Jingsong C.
Fast and quick service. Easy transaction method, arrived sooner than expected. Excellent packaging and the books received are in perfect condition! Thank you very much! I love the book and its quality. Saori B.
I can order any accounting books from worldwide from Professional Bookshop. Love this website and save my time to search from internet. Lingxiao R.
It is just so easy to find what you are always looking for and sometimes you can even find it up to 80% off what you would in the normal store. Graeme R.
I love shopping on Professional Bookshop! They have a wide range of accounting book with competent prices. Free shipping in Hong Kong is also really handy! Fergus Y.
Professional Bookshop is a great bookstore, I must say. Buying books in Professional Bookshop is so easy, great and reliable. It is highly recommendable. Deborah D.
A great site to shop accounting books and everything and with discountable prices. It’s my first choice whenever i want to shop something. Most trusted site. Zeng Z.
I found the books I needed and at a very low price. I am very happy and will definitely use it in the future Brian W.
I have been using Professional Bookshop for a while now. I am very impressed with customer service and delivery. When I need to have a return it is done very diligently. Olivia L.
Professional Bookshop is my default go to for finding the best prices and reading details of law books before buying. Detailed book description is very helpful. Tracy W.
I've been using Professional Bookshop since 2011 and they actually great, I always received great service and my book arrives on time. Lisa C.

Professional Associations

Partners

Copyright © 2010-2026 Professional Bookshop Ltd. All Rights Reserved