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Achieving Class A Business Excellence

Achieving Class A Business Excellence: An Executive's Perspective

Achieving Class A Business Excellence An Executive's Perspective

Author: Dennis Groves; Kevin Herbert; Jim Correll
Publisher: John Wiley & Sons
ISBN: 9780470260340
Published In: September 2008
Format: Hardback , 400 pages
Jurisdiction: International or US ? Disclaimer:
Countri(es) stated herein are used as reference only

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Description
Contents
Author

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A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Prologue.

Introduction.

1. Opportunity.

2. Fact-Finding—Greg Meets His Team.

3. Greg's Directives.

4. Breakdown.

5. Listening . . .

6. . . . and Learning

7. Observing.

8. Possibilities.

9. Beginning.

10. Hope.

11. Decision Time

12. Kick-Off . . .

13. Involvement.

14. Education, Education, Education. . .

15. Process Design.

16. Customer Service.

17. Customer Satisfaction.

18. Competitive Pressure.

19. Class A Leadership

20. Sustainability, and More . . .

Epilogue.

Readers's Reference.

Index.

DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International.

KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control.

JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control.

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