Business at the Speed of Now: Fire Up Your People, Thrill Your Customers, and Crush Your Competitors
TOC Index

Business at the Speed of Now Fire Up Your People, Thrill Your Customers, and Crush Your Competitors

By John M. Bernard
John Wiley & Sons November 2011

Specifications

ISBN-13
9781118054017
Publisher
John Wiley & Sons
Publication
November 2011
Format
Hardback , 232 pages
Jurisdiction
International or US ? Countri(es) for reference only

Details

A technology-enabled management philosophy to accelerate your organization

Business at the Speed of Now delivers a new real-time management philosophy and system to leaders looking for better results in today's constantly changing market. Companies that inspire and equip employees and expect them to seize opportunities and solve problems in the now will enjoy a distinct competitive advantage in a world where speed matters most. Get systematic advice on how to build an integrated and transparent management system, enabled by cloud computing and internal social networks. Use this comprehensive guide to create a NOW organization where everyone boldly pursues every opportunity every time.

The vast majority of businesses cling to a THEN management model and philosophy designed to prevent immediate action. In this practical handbook, you'll learn how to apply technology to the three essential types of work: Fundamentals (routine work that consumes 95 percent of all resources), Breakthroughs (initiatives that can change the game), and Problems (daily challenges and crises that occur in all organizations).

  • Provides a wealth of real-world examples, assessments, tools, guidelines, and checklists that enable readers to apply the concepts immediately
  • Offers practical tools for building accountability and transparency into every position, thereby eliminating the loose ends that so often cause business execution to stumble
  • Presents the groundbreaking insights of John Bernard, an expert on management theory and practice, the use of social media inside the organization, and the modern workforce, whose company, Mass Ingenuity, consults around the world and develops Web-based tools to support real-time management

Set your organization free from the old THEN management ways that no longer get the results you need. Adopt the new NOW management thinking and the state-of-the-art tools that will get your organization doing business at the speed of now.

Table of Contents

About the Author

Endorsements

Acknowledgements

Introduction

CHAPTER ONE Thriving in the NOW
Prepare for YES

Our Love of Speed

The Power of Yes

I Want My Yes Now!

Social Media, Cloud Computing and the Millennial Mindset

Mass Customize Me, Please!

Enabling Your Organization's YESability℠

The NOW Speedometer

CHAPTER TWO Making the Shift to NOW
Put an End to THEN

Shifting From Then to Now

That was THEN, This is NOW

The 7 Deadly Sins of Management

From Declining to Improving Results

The Right Tools in the Right Place at the Right Time

From Disengaged to Engaged

CHAPTER THREE Seizing the NOW Opportunity
Drive Growth with Yes

When You Operate in the NOW

To Try or To Do, That is the Question

The 9 Commandments of THEN, The 11 Commandments of NOW

Simon Says and Mother, May I?

Shifting Gears to the NOW

CHAPTER FOUR Leveraging the NOW Game Changers
Gain the Speed You Need

Satisfying the Hunger for Instant Information

A Cloud that Refreshes

The Power of Millennial Thinking

If You Can't Beat 'Em, Join 'Em

CHAPTER FIVE Working “IN” the NOW Business
Create the Context for Speed

Thinking in the NOW

Management is a System

NEW HEADER

Laying the Foundation

Connecting Every Employee

CHAPTER SIX Working “ON” the NOW Business
Achieve Critical Breakthroughs

The Source of Breakthroughs

Creating the Skill to Plan at All Levels

Performance Breakthroughs in Action

Breakthroughs in Capability

Sequencing, Coordinating and Seeing

CHAPTER SEVEN Creating NOW Transparency
Close the Execution Gap

Getting the Transparency Train on Track

Initiating Transparency with Business Reviews

Preparing for Target Reviews

Real-Time Transparency and Corrective Action

CHAPTER EIGHT Solving Problems NOW
Equip Everyone with the Core Skill

Creating the Charter

CHAPTER NINE Enabling the NOW Workforce
Banish Fear, Build Trust

People Want to Do the Right Thing

Fear Blocks Initiative

Building a Foundation for Trust

Helping People Cross the Divide

Shifting from Permit to Expect

CHAPTER TEN Becoming a NOW Leader
Stop Bossing, Start Teaching

From “No” to “Yes”

From Disconnection to Full Engagement

From Know-it-All to Fellow Learner

From Frozen Layer to Fear Defroster

From Command to Inspire

Creating New Observable Behaviors

Tell me a Story

CHAPTER ELEVEN Embracing Change NOW
Accelerate the Shift

Working for the Social Good

Sharing a Vision of the Future

Engaging the Most Respected Change Leaders

Encouraging Personal Change

Reinforcing the Right Actions

The End of the Beginning

Conclusion: Do It NOW!

GUIDELINES FOR AN EFFECTIVE PLAN

APPENDIX A

The NOW Speedometer: Doing Business at the Speed of Now

About the Author

JOHN M. BERNARD is the founder and chairman of Mass Ingenuity, a company that consults and teaches around the world and develops Web-based tools to support real-time management. His consulting work involves high-tech, service, distribution, utilities, banking, insurance, manufacturing, health care, education, and government. John is an expert on the subjects of best-practice management, social media inside the organization, and the modern workforce. His expertise has been featured in the global business media and he is a top-rated speaker for The Conference Board.

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