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Business Intelligence Applied

Business Intelligence Applied Implementing an Effective Information and Communications Technology Infrastructure

  • Author:
  • Publisher: John Wiley & Sons
  • ISBN: 9781118423080
  • Published In: October 2012
  • Format: Hardback , 254 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only
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    Expert guidance for building an information communication and technology infrastructure that provides best in business intelligence

    Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Business intelligence caught on as a concept in the business world as the business strategy application of data warehousing in the early 2000s. With the recent surge in interest in data analytics and big data, it has seen a renewed level of interest as the ability of a business to find the valuable data in a timely—and competitive—fashion. Business Intelligence Applied reveals essential information for building an optimal and effective information and communication technology (ICT) infrastructure.

    • Defines ICT infrastructure
    • Examines best practices for documenting business change and for documenting technology recommendations
    • Includes examples and cases from Europe and Asia
    • Written for business intelligence staff, CIOs, CTOs, and technology managers

    With examples and cases from Europe and Asia, Business Intelligence Applied expertly covers business intelligence, a hot topic in business today as a key element to business and data analytics.

  • Foreword xi

    Preface xv

    Acknowledgments xvii

    Part One Introducing ICT Strategy

    Chapter 1 Defining Information and Communication Technology Infrastructure 3

    ICT and Business Intelligence 4

    ICT Value Management 5

    Business-Driven Infrastructure Design 18

    ICT Infrastructure Defined 20

    Conclusion 23

    Notes 24

    Chapter 2 Introductory Business and Technology Strategy Concepts 27

    Introduction to Business and Technology Strategy 28

    Budgeting Technology Expenditures 47

    Conclusion 49

    Notes 50

    Chapter 3 Why Build an ICT Infrastructure to Support Business Processes? 51

    Reasons to Build an ICT Infrastructure 52

    Business Processes in an Organizational Context 59

    Organizations, Supply Chains, Value Chains, and Processes 67

    A Summary: What Is a Process? 73

    Conclusion 74

    Notes 75

    Part Two Understanding How ICT Produces Value

    Chapter 4 Understanding Your Organization and Its Competitive Environment 79

    Organizational Value Propositions 80

    Value Search Models: Internal and External Analysis 81

    Value Models: Environmental Scanning 97

    Conclusion 106

    Notes 106

    Chapter 5 Process Improvement or Innovation? 107

    Improvement versus Innovation 107

    Determining a Starting Point 110

    Organizational Enablers 112

    ICT as an Enabler 116

    ICT Constraints 121

    Summary of Enablers of Process Change 122

    Conclusion 123

    Notes 123

    Chapter 6 Measuring the Business Value of ICT 125

    Introductory Theories 125

    Technology Justification Models 127

    Balanced Scorecard 143

    Conclusion 150

    Notes 150

    Part Three Best Practices

    Chapter 7 Best Practices for Documenting Process Change 155

    Design Documents 155

    Process Design Diagram Set 156

    Business Process Modeling 156

    Using TSI to Introduce BPM 173

    Conclusion 185

    Notes 186

    Chapter 8 Best Practices for Documenting Technology Recommendations 187

    ICT Design Documents 188

    ICT Infrastructure Diagram Set 189

    ICT Infrastructure Modeling 189

    Conclusion 210

    Notes 211

    Chapter 9 The Business-Driven Infrastructure Design Cycle 213

    The BDID Process 213

    Members of the ICT Design Team 216

    BDID Phases 216

    Conclusion 235

    Note 235

    Appendix 237

    About the Author 247

    Index 249

  • MICHAEL S. GENDRON, PhD, is a Professor at Central Connecticut State University and an ICT strategy consultant. He speaks regularly at academic and professional conferences globally, as well as participates in Internet governance activities.

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