Business Performance Measurement: Unifying Theory and Integrating Practice, 2nd Edition

Business Performance Measurement: Unifying Theory and Integrating Practice, 2nd Edition

By Andy Neely
Cambridge University Press March 2011

Specifications

ISBN-13
9780521188760
Publisher
Cambridge University Press
Publication
March 2011
Format
Paperback , 528 pages
Jurisdiction
International ? Countri(es) for reference only

Details

Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.

• Significantly revised and updated second edition with ten chapters on topics such as accounting, marketing, supply-chain management, operations and public services

• Draws together contributions from many of the world's leading thinkers on this important subject

• Discusses public and private sector organisations from both an academic and practitioner perspective

Table of Contents

 

  List of figures page ix
  List of tables xi
  List of boxes xii
  List of contributors xiii
  Introduction
Andy Neely 		1
Part I Performance measurement – functional analyses and theoretical foundations 7
1 Accounting performance measurement: a review of its purposes and practices
David Otley 		11
2 Measuring marketing performance: research, practice and challenges
Bruce Clark 		36
3 Measuring performance: the operations management perspective
Andy Neely 		64
4 Measuring performance: the supply chain management perspective
Douglas Lambert and Michael Knemeyer 		82
5 Finding performance: the new discipline in management
Marshall Meyer 		113
6 A conceptual and operational delineation of performance
Michel Lebas and Ken Euske 		125
Part II Performance measurement – frameworks and methodologies 141
7 Performance measurement frameworks: a review
Andy Neely, Mike Kennerley and Chris Adams 		143
8 Beyond budgeting to the adaptive organization
Jeremy Hope 		163
9 Theoretical conditions for validity in accounting performance measurement
Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell 		179
10 The validity of measurement frameworks: measurement theory
Stephen Pike and Goran Roos 		218
Part III Performance measurement – practicalities and challenges 237
11 Choosing marketing dashboard metrics
Tim Ambler and John Roberts 		239
12 Risk in performance measurement
Andrew Likierman 		261
13 Measuring knowledge work
Rob Austin and Pat Larkey 		279
14 Measuring innovation performance
Riitta Katila 		304
15 Context-based measurement
Graham Clark and Antony Powell 		318
Part IV Performance measurement in public services 337
16 Measuring the performance of England’s primary school teachers: purposes, theories, problems and tensions
Andrew Brown 		339
17 Police performance: sovereignty, discipline and governmentality
Paul Collier 		363
18 The development of composite indicators to measure health care performance
Rowena Jacobs, Peter Smith and Maria Goddard 		383
19 Perversity in public service performance measurement
Mike Pidd 		408
Part V Performance measurement – emerging issues and enduring questions 431
20 Does pay for performance really motivate employees?
Margit Osterloh and Bruno Frey 		433
21 Anomalies of measurement: when it works, but should not
Rob Austin and Jody Hoffer Gittell 		449
22 Loosely coupled performance measurement systems
Thomas Ahrens and Chris Chapman 		477
  Index 492

About the Author

Andy Neely, Cranfield University, UK

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