Business Performance Measurement: Unifying Theory and Integrating Practice, 2nd Edition

Author: Andy Neely
Publisher: Cambridge University Press
ISBN: 9780521188760
Published In: March 2011
Format: Paperback , 528 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.

• Significantly revised and updated second edition with ten chapters on topics such as accounting, marketing, supply-chain management, operations and public services

• Draws together contributions from many of the world's leading thinkers on this important subject

• Discusses public and private sector organisations from both an academic and practitioner perspective

	List of figures	page ix
	List of tables	xi
	List of boxes	xii
	List of contributors	xiii
	Introduction Andy Neely	1
Part I Performance measurement – functional analyses and theoretical foundations		7
1	Accounting performance measurement: a review of its purposes and practices David Otley	11
2	Measuring marketing performance: research, practice and challenges Bruce Clark	36
3	Measuring performance: the operations management perspective Andy Neely	64
4	Measuring performance: the supply chain management perspective Douglas Lambert and Michael Knemeyer	82
5	Finding performance: the new discipline in management Marshall Meyer	113
6	A conceptual and operational delineation of performance Michel Lebas and Ken Euske	125
Part II Performance measurement – frameworks and methodologies		141
7	Performance measurement frameworks: a review Andy Neely, Mike Kennerley and Chris Adams	143
8	Beyond budgeting to the adaptive organization Jeremy Hope	163
9	Theoretical conditions for validity in accounting performance measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell	179
10	The validity of measurement frameworks: measurement theory Stephen Pike and Goran Roos	218
Part III Performance measurement – practicalities and challenges		237
11	Choosing marketing dashboard metrics Tim Ambler and John Roberts	239
12	Risk in performance measurement Andrew Likierman	261
13	Measuring knowledge work Rob Austin and Pat Larkey	279
14	Measuring innovation performance Riitta Katila	304
15	Context-based measurement Graham Clark and Antony Powell	318
Part IV Performance measurement in public services		337
16	Measuring the performance of England’s primary school teachers: purposes, theories, problems and tensions Andrew Brown	339
17	Police performance: sovereignty, discipline and governmentality Paul Collier	363
18	The development of composite indicators to measure health care performance Rowena Jacobs, Peter Smith and Maria Goddard	383
19	Perversity in public service performance measurement Mike Pidd	408
Part V Performance measurement – emerging issues and enduring questions		431
20	Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey	433
21	Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittell	449
22	Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman	477
	Index	492