Conflict Management: A Practical Guide, 4th Edition

Conflict is a necessary process that has both positive and negative aspects but is always present in our society. Now in its 4th edition, Conflict Management: A Practical Guide, will provide you with essential approaches, strategies, tactics and techniques to enable you to take a positive approach to conflict as a potentially dynamic stimulus to interpersonal and group relations.

Conflict Management: A Practical Guide, will provide you with an overview of the major developments and issues concerning alternative dispute resolution (ADR) in Australia and equip you to better practice in key areas including negotiation, mediation, restorative justice and organisational contexts. Developed over 20 years of professional practice, this book is a careful blend of the practical and the theoretical.

Features
· Comprehensive framework of practical techniques backed by theoretical models
· New Chapter on Restorative Justice Practice and Conferencing
· Practical techniques for managing difficult conversations and impasse in negotiations
· Up to date models for negotiation, mediation and facilitation processes