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Conflict Management for Managers

Conflict Management for Managers Resolving Workplace, Client, and Policy Disputes

  • Author:
  • Publisher: John Wiley & Sons (Higher Education)
  • ISBN: 9780470931110
  • Published In: December 2012
  • Format: Paperback , 496 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only
HKD 700.00
Delivery Time: around 3 weeks
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  • Description 
  • Contents 
  • Details

    Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face.  Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.

  • Figures and Tables

    Acknowledgments

    Introduction

    Part One Conflict Management Knowledge and Skills

    One Manager Know Thyself

    Two Theory to Practice: The Root Causes and Cures of Conflict

    Three The Power of Negotiation: Essential Concepts and Skills

    Four The Alternative Dispute Resolution Process Continuum

    Part Two Preventing and Resolving Internal Conflict

    Five Causes and Cures for Employee Turnover

    Six Building Successful Teams and Organizations

    Seven Conflict Management in Unionized Environments

    Eight Designing Disputing Systems for Organizations

    Part Three  Preventing and Resolving External Conflicts

    Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors

    Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management

    Part Four Collaboration and Conflict Management Between Regulators and the Regulated

    Eleven Public Policy Decision Making and Collaboration

    Twelve Designing and Facilitating Effective Large-Group Processes

    Conclusion

    Glossary

    References

    About the Author

    Index

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