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Conflict Management for Managers

Conflict Management for Managers

Conflict Management for Managers Resolving Workplace, Client, and Policy Disputes

Author: Susan S. Raines
Publisher: John Wiley & Sons (Higher Education)
ISBN: 9780470931110
Published In: December 2012
Format: Paperback , 496 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Description
Contents

Details

Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.

Figures and Tables

Acknowledgments

Introduction

Part One Conflict Management Knowledge and Skills

One Manager Know Thyself

Two Theory to Practice: The Root Causes and Cures of Conflict

Three The Power of Negotiation: Essential Concepts and Skills

Four The Alternative Dispute Resolution Process Continuum

Part Two Preventing and Resolving Internal Conflict

Five Causes and Cures for Employee Turnover

Six Building Successful Teams and Organizations

Seven Conflict Management in Unionized Environments

Eight Designing Disputing Systems for Organizations

Part Three Preventing and Resolving External Conflicts

Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors

Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management

Part Four Collaboration and Conflict Management Between Regulators and the Regulated

Eleven Public Policy Decision Making and Collaboration

Twelve Designing and Facilitating Effective Large-Group Processes

Conclusion

Glossary

References

About the Author

Index

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