Control Self-Assessment A Guide to Facilitation-Based Consulting

Author: Richard P. Tritter
Publisher: John Wiley & Sons
ISBN: 9780471298427
Published In: February 2000
Format: Hardback , 254 pages
Jurisdiction: International or US ? Disclaimer:
Countri(es) stated herein are used as reference only

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Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.

Traditional consulting is failing to meet client needs because it overlooks a key source of information: the client. Tritter's facilitative techniques take consulting to the next level, detailing processes for sharing knowledge and gaining agreement. His focus on Control Self-Assessment gives the reader an excellent leverage point for improving business performance. With an emphasis on "how-to", this book gives practical techniques for assessing and managing business risk.--(Tom McNamee, President, Sales Focus, Inc.)

Control Self-Assessment: A Guide to Facilitation-Based Consulting provides a comprehensive guide to understanding the processes involved in CSA facilitation. Realistic problem-solving examples guide the novice facilitator through common facilitation pitfalls to enable the planning of a successful meeting. A good reference tool.--(Lynda Sharpe-LeLonde, President, Sharpe Decisions Inc.)

Facilitative Consulting and Control Self-Assessment: An Introduction.

Understanding the Basis of Facilitation: Models to Remember.

Definitions and Distinctions.

A Control Self-Assessment Session to Improve Business Performance.

Planning a Control Self-Assessment Session to Assess Business Risk.

Importance of Frameworks.

Using Facilitation as a Consulting Sales Tool.

Different Control Self-Assessment Processes, Different Objectives.

Necessary Skills, Qualities, and Values of a Facilitator.

Electronic Voting Systems.

Appendices.

Index.

RICHARD P. TRITTER is the Director of Regional Business Development at a major software consulting firm in Massachusetts. Previously, he was the Director of Facilitative Consulting and the Director of Business Self-Assessment practice worldwide at a Big Five accounting firm, which involved conducting facilitative meetings with groups of client executives at the vice-presidential level or higher. Regarded as a major authority on CSA technique, Tritter researched and wrote Control Self-Assessment: Experience, Current Thinking, and Best Practices for the Institute of Internal Auditors. For his facilitation work in improving adult-handicapped programs, the author was the cowinner of the Massachusetts Better Government Competition awarded by Governor William Weld in 1991.