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Credit and Collections Kit For Dummies

Credit and Collections Kit For Dummies

Author: Steven Harms ; Aaron Larson
Publisher: John Wiley & Sons
ISBN: 9780470465950
Published In: August 2009
Format: Paperback , 384 pages
Jurisdiction: International or US ? Disclaimer:
Countri(es) stated herein are used as reference only

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A breakthrough title explaining effective, cost-efficient collection methods

In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the expert information and tools designed to ensure that their collection methods are both effective and legal.

Introduction.

Part I: Nice Guys Can Finish First: Making Good Use of Credit and Billing Practices.

Chapter 1: Getting to Know Credit and Collections.

Chapter 2: Credit 101: Defi ning and Applying Credit Concepts.

Chapter 3: Extending Credit Carefully While Controlling Your Risk.

Chapter 4: Establishing Good Billing Practices to Avoid Collection Headaches.

Chapter 5: Spotting and Reacting to Changes in Customer Habits.

Chapter 6: Stayin’ on the Right Side of the Law: Knowing Your Rights and Duties.

Part II: When Being Nice Isn't Working: Transitioning from Billing to Collections.

Chapter 7: When Your Late-Paying Customer Turns into Your Debtor.

Chapter 8: The Ins and Outs of Collection Phone Calls.

Chapter 9: Overcoming Disputes, Real or Phony.

Chapter 10: Closing the Deal: Wrap It Up in Writing.

Part III: When Things Get Ugly: Stepping Up Your Collection Efforts.

Chapter 11: Increasing Intensity to Achieve Collection.

Chapter 12: Locating a Hard-to-Find Debtor.

Chapter 13: Bringing in Outside Collections Professionals.

Chapter 14: Dealing with Bad Checks and Other Rough Spots.

Part IV: Taking a Hard Line: Suing Your Debtor.

Chapter 15: Determining Your Litigation Strategy.

Chapter 16: Understanding How Lawsuits Work.

Chapter 17: Selecting the Court.

Chapter 18: Surviving the Trial.

Chapter 19: Collecting a Judgment.

Part V: The Part of Tens.

Chapter 20: Ten Common Pitfalls in Credit and Collections.

Chapter 21: Ten Tips for Maintaining Cash Flow.

Index.

Steven A. Harms is a partner in Muller, Muller, Richmond, Harms & Myers, a 48-year-old law fi rm engaged exclusively in the collection business, with offi ces throughout Michigan and a network of attorney offi ces throughout the world for handling collection matters. Steve’s offi ce is located at 33233 Woodward Ave., Birmingham, MI 48009. He can be reached by phone at 248-645-2440 and by e-mail at [email protected].
Steve is a frequent lecturer and the author of collection books, articles, and materials. He’s active with the International Association of Commercial Collectors and the Commercial Law League of America. He’s also an adjunct professor at Walsh College and has been listed in Who's Who in American Law since 1985. He was named one of Michigan's "Super Lawyers" in 2007–2008 by the publishers of the journal Law & Politics.

Aaron Larson is an attorney practicing law in Ann Arbor, Michigan. After graduating from the University of Michigan Law School, Aaron started practice as a quintessential small town lawyer, providing legal services to individuals and small business clients. He subsequently worked for the Institute of Continuing Legal Education in Ann Arbor, where he developed professional education programs for lawyers in areas such as business law and collections. His current legal practice focuses on civil appeals. Aaron operates the ExpertLaw Web site (www.expertlaw.com), providing free legal information and assistance to consumers as well as resources for legal professionals.