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The Essential Guide to Workplace Mediation and Conflict Resolution

The Essential Guide to Workplace Mediation and Conflict Resolution Rebuilding Working Relationships

Author: Nora Doherty; Belinda Steffan; Marcelas Guyler
Publisher: Kogan Page
ISBN: 9780749450199
Published In: April 2008
Format: Paperback , 208 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies.

Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
Nora Doherty

Nora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She is the Director and founder of Professional Mediation Resolutions (PMR) Ltd who provide mediation training and independent mediators in UK and worldwide: contact via web page www.workplacemediation.co.uk

Belinda Steffan

Belinda Steffan is a Chartered Management Accountant with 12 years of experience in the SME market at all levels of management including finance director. She has set-up, grown, operated and exited from companies in industries including telecommunications, advertising/media, retail and tourism.

Marcelas Guyler

Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).