JavaScript seems to be disabled in your browser.
You must have JavaScript enabled in your browser to utilize the functionality of this website.

Customer Service

Currencies:HKD

Browse Books

Browse Books

Home >
Human Resources >
Conflict Resolution >
Conflict Management for Managers

Conflict Management for Managers

Conflict Management for Managers Resolving Workplace, Client, and Policy Disputes

Author: Susan S. Raines
Publisher: John Wiley & Sons (Higher Education)
ISBN: 9780470931110
Published In: December 2012
Format: Paperback , 496 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

Out of stock

OR

Description
Contents

Details

Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.
Figures and Tables

Acknowledgments

Introduction

Part One Conflict Management Knowledge and Skills

One Manager Know Thyself

Two Theory to Practice: The Root Causes and Cures of Conflict

Three The Power of Negotiation: Essential Concepts and Skills

Four The Alternative Dispute Resolution Process Continuum

Part Two Preventing and Resolving Internal Conflict

Five Causes and Cures for Employee Turnover

Six Building Successful Teams and Organizations

Seven Conflict Management in Unionized Environments

Eight Designing Disputing Systems for Organizations

Part Three Preventing and Resolving External Conflicts

Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors

Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management

Part Four Collaboration and Conflict Management Between Regulators and the Regulated

Eleven Public Policy Decision Making and Collaboration

Twelve Designing and Facilitating Effective Large-Group Processes

Conclusion

Glossary

References

About the Author

Index

You may also be interested in these books:


Drafting Employment Documents for Expatriates, 2nd Edition: List Price: HKD 1,350.00

HKD 1,309.50 Save HKD 40.50 (3%)


How to Lead a Values-Based Professional Services Firm: 3 Keys to Unlock Purpose and Profit: List Price: HKD 400.00

HKD 388.00 Save HKD 12.00 (3%)


Armstrong's Handbook of Human Resource Management Practice, 16th Edition: List Price: HKD 625.00

HKD 606.25 Save HKD 18.75 (3%)


Individual Income Tax Planning for Expatriates in China, 6th Edition: List Price: HKD 1,280.00

HKD 640.00 Save HKD 640.00 (50%)


Hong Kong Employment Law: A Practical Guide, 5th Edition: List Price: HKD 1,500.00

HKD 1,455.00 Save HKD 45.00 (3%)


The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results: List Price: HKD 280.00

HKD 271.60 Save HKD 8.40 (3%)


Butterworths Employment Law Handbook 2023: List Price: HKD 3,451.00

HKD 3,347.47 Save HKD 103.53 (3%)


Hiring Greatness: How to Recruit Your Dream Team and Crush the Competition: List Price: HKD 270.00

HKD 261.90 Save HKD 8.10 (3%)


Employees' Intellectual Property Rights, 2nd Edition: List Price: HKD 1,850.00

HKD 1,794.50 Save HKD 55.50 (3%)


Employment Law and Practice in Hong Kong, 2nd Edition: List Price: HKD 4,701.00

HKD 4,559.97 Save HKD 141.03 (3%)


International Employment Law Disputes: List Price: HKD 2,100.00

HKD 2,037.00 Save HKD 63.00 (3%)


Settlement of Individual Employment Disputes: List Price: HKD 1,687.50

HKD 1,636.88 Save HKD 50.62 (3%)


Developing Human Capital: List Price: HKD 600.00

HKD 582.00 Save HKD 18.00 (3%)


Managing Employment Relations, 7th Edition: List Price: HKD 600.00

HKD 582.00 Save HKD 18.00 (3%)


Performance Management: List Price: HKD 312.50

HKD 49.00 Save HKD 263.50 (84%)

“

Ordering from Professional Bookshop is fantastic, quick delivery great products, great customer service Siti L.
This is a great bookstore and have had no problems with them and all my orders have come on time and in good condition. Yang X.
Everything is perfect. Fast delivery. I highly recommend this website to all my friends and colleagues. Thanks Hoi Man L.
So thankful I am receiving all my books, thank you to all for a great service and excellent products Clinton K.
Professional Bookshop is amazing! I've been a loyal customer for over 5 years. Returns are easy to request, book or delivery complaints are taken seriously and the customer service team is friendly and patient. Mick D.
I wanted to informed you that the customer service is excellent. They were so polite and nice. I would continue to buy books from Professional Bookshop. Jingsong C.
Fast and quick service. Easy transaction method, arrived sooner than expected. Excellent packaging and the books received are in perfect condition! Thank you very much! I love the book and its quality. Saori B.
I can order any accounting books from worldwide from Professional Bookshop. Love this website and save my time to search from internet. Lingxiao R.
It is just so easy to find what you are always looking for and sometimes you can even find it up to 80% off what you would in the normal store. Graeme R.
I love shopping on Professional Bookshop! They have a wide range of accounting book with competent prices. Free shipping in Hong Kong is also really handy! Fergus Y.
Professional Bookshop is a great bookstore, I must say. Buying books in Professional Bookshop is so easy, great and reliable. It is highly recommendable. Deborah D.
A great site to shop accounting books and everything and with discountable prices. It’s my first choice whenever i want to shop something. Most trusted site. Zeng Z.
I found the books I needed and at a very low price. I am very happy and will definitely use it in the future Brian W.
I have been using Professional Bookshop for a while now. I am very impressed with customer service and delivery. When I need to have a return it is done very diligently. Olivia L.
Professional Bookshop is my default go to for finding the best prices and reading details of law books before buying. Detailed book description is very helpful. Tracy W.
I've been using Professional Bookshop since 2011 and they actually great, I always received great service and my book arrives on time. Lisa C.

Professional Associations

Partners

Copyright © 2010-2022 Professional Bookshop Ltd. All Rights Reserved