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Handbook of Improving Performance in the Workplace, Volume 3, Measurement and Evaluation

Handbook of Improving Performance in the Workplace, Volume 3, Measurement and Evaluation

Author: James L. Moseley; Joan C. Dessinger
Publisher: Pfeiffer
ISBN: 9780470190678
Published In: November 2009
Format: Hardback , 448 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design.

With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools.

Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.
Introduction to Volume Three.

Acknowledgements.

Part One: Perspectives in Measurement and Evaluation.

1 Measurement, Evaluation, and Research: Feedback for Decision Making (Carl Binder).

2 Measurement and Evaluation in the Workplace (Lori G. Bosteder, Darlene Russ-Eft).

3 Unleashing the Positive Power of Measurement in the Workplace (Dean R. Spitzer).

4 Relating Training and Business Performance: The Case for a Business Evaluation Strategy (William J Tarnacki II, Eileen R. Banchoff).

5 Success Case Methodology in Measurement and Evaluation (Anne M. Apking, Tim Mooney).

Part Two: Pillars in Measurement and Evaluation.

6 Needs Assessment: A Lighthouse Beacon (Catherine M. Sleezer, Darlene Russ-Eft).

7 The Impact Evaluation Process (Ingrid J. Guerra-López).

8 Full-Scope Evaluation: Do You “Really Oughta, Wanna” (Joan C. Dessinger, James L. Moseley).

9 How to Use Kirkpatrick’s Taxonomy Effectively in the Workplace (Richard B. Pearlstein).

10 Ethical Considerations in Performance Measurement (David L. Solomon).

Part Three: Mosaics in Measurement and Evaluation.

11 Performance-Based Evaluation: Tools, Techniques, and Tips (Judith A. Hale).

12 Test Strategies: Verifying Capability to Perform (Peter R. Hybert).

13 The Business of Program Evaluation: ROI (Patti P. Phillips, Jack J. Phillips).

14 Integrated Evaluation: Improving Performance Improvement (Nancy B. Hastings).

15 Using Evaluation Results to Improve Human Performance Technology Projects (Carol K. Diroff).

Part Four: Frontiers in Measurement and Evaluation.

16 Understanding Context: Evaluation and Measurement in Non-Profit Sectors (Dale C. Brandenburg).

17 Using New Technology to Create a User-Friendly Evaluation Process (William J. Rothwell, Anita Pane Whiteford).

18 New Kids on the Block: Evaluation in Practice (Debra M. Smith).

19 Expanding Scope of Evaluation in Today’s Organizations (Darlene Russ-Eft).

20 The Changing Role of Evaluators and Evaluation (Roger Chevalier).

About the Editors.

About the Contributors.

About the International Society for Performance Improvement.

Name Index.

Subject Index.
James L. Moseley is an associate professor of Instructional Technology at Wayne State University, College of Education. He teaches program evaluation and human performance technology and directs doctoral dissertations. He is co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. He is a frequent contributor to Pfeiffer/Wiley publications including the Pfeiffer Annuals. He has won numerous awards for teaching and mentoring and frequently consults with business, industry, and health care on program evaluation and human performance. His new area of interest focuses on older worker and older learner issues.

Joan Conway Dessinger is a consultant, writer, editor, and an adjunct faculty member in the Wayne State University Instructional Technology program. She founded The Lake Group, a performance improvement consulting firm. She is the co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. She is a contributor to Distance Training and Sustaining Distance Training, both (Jossey-Bass), the Handbook of Human Performance Technology; and the 2007 Pfeiffer Annual (Pfeiffer).