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Driving Success in Your Law Firm: Revolutionising the Client Journey

Driving Success in Your Law Firm: Revolutionising the Client Journey

Author: Edward Ross; Sally Holdway
Publisher: Law Society Publishing
ISBN: 9781784460846
Published In: May 2017
Format: Paperback
Jurisdiction: U.K. ? Disclaimer:
Countri(es) stated herein are used as reference only

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Description
Contents

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Driving Success in your Law Firm is a new book which provides support and advice to enable you to embrace and lead change that will drive your company's competitiveness, efficiency, profitability and future success.

This book will help you to develop a strategic plan for your firm, backed by a series of tangible tactical supporting projects, initiatives and actions which will result in a more successful, sustainable and profitable modern law firm.

It introduces the idea of considering all the activities of the firm through the Client Lens® - in other words, seeing every aspect of its work from the client's point of view. Using a new model, it breaks down the activities of your firm into four key stages based on the journey your clients make when they buy a legal service from you, and two key areas of support:-

Attracting - how to acquire potential customers, both individuals and businesses
Convincing - how to convert people or businesses into customers
Delivering - how to implement efficient and optimal processes for the delivery of legal services
Keeping - how to create customer loyalty and maximise future value
Managing - how to run the firm as an efficient and well-managed business
Technology - the opportunities to be gained from applying integrated, end-to-end technology.

Useful case studies and expert contributors provide real examples of the book's themes and specific ideas in practice.

It will help you to create a highly successful and more sustainable future by focusing on the development of your brand, client needs and use of technology.

1. What is this book about?;
2. The client journey model
3. The Client Lens®
4. Attracting
5. Convincing
6. Delivering
7. Keeping
8. Managing
9. The end-to-end technology opportunity
10. Change is hard, but the future is bright - a 10% improvement to double your money?