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Driving Sustainability to Business Success

Driving Sustainability to Business Success The DS FactorManagement System Integration and Automation

  • Author:
  • Publisher: John Wiley & Sons
  • ISBN: 9780730310693
  • Published In: October 2014
  • Format: Hardback , 368 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only

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    Efficient, compliant management systems pave the road to sustainability through integration and automation

    The book addresses the many definitions of sustainability and why CEOs need the links between sustainability, business value, and performance. Business leaders are committed to leading the way, and the book outlines the support of a management system structure and business principles that will drive the accomplishment of their mission. Stakeholder demands on CEOs include many challenges. Investors are assessing companies for financial performance. The shrinking talent pool of employees is looking to work with organizations that support social, environment, and economic operating practices and principles.

    Great leaders are those that ask questions, who are creative to drive innovation for growth of their company. The Assess-Reflect-Act section on international business principles defined in the book will ask you as the leader thought provoking questions to stimulate action within your organization to bring people, processes, and technology together for business success.

    Leaders need to transition to smart decisions that are data driven. The company's management system structure is important to build a strong framework for business process operations and automation for global competitiveness. Topics include:

    • Business plans vs management systems
    • Management system frameworks: standardization, ISO standards: Quality — ISO 9001, Environment — ISO 14001, OHSAS 18001, Integrated Management Systems
    • Three Steps for Process Development: Identify, Insure, Improve
    • Focus for the Organization: Compliance Costs, Best Practices, Strategic Planning
    • Support — Resources: Innovation, Engagement, Succession Planning
    • Data as a Valuable Resource
    • Operation: Process Risks, Management System Control Plan, E-commerce, Enterprise Resource Planning (ERP), Green Awareness-Eco Design, Automated Controls, Cloud Computing
    • Performance Evaluation — Monitor, Measure, Analyze, Audit, Management Review
    • Competitive Landscape

    The constant need to improve internal processes and move toward business sustainability and quality standards is a major stressor for governments and businesses. With one-third of the workforce retiring in the next five to ten years, the need has become more immediate, and the focus has shifted to building a strong framework for business process operations and automation for global competitiveness. This book provides a roadmap to efficient, compliant systems, showing businesses how to build toward sustainability goals and capture key knowledge of the employees involved in the process.

  • Preface xi

    Acknowledgments xv

    PART I BUSINESS SUSTAINABILITY 1

    Chapter 1 CEO Study on Sustainability 3

    Refocus of Business Leaders—Top Priorities 4

    Link between Sustainability and Business Value 4

    United Nations Global Compact: The Ten Principles—Understanding Their Scope of Sustainability 4

    Seven Steps to Sustainability 5

    CEOs on Sustainability 6

    Quantify Business Value for Sustainability 11

    Factors Driving CEOs on Sustainability 12

    Notes 12

    Chapter 2 Sustainability in Developing Countries—Innovation 13

    DevXchange 13

    Children of the Dump Project 14

    Helping People Help People 14

    Moringa Tree Known as “Miracle Tree” for

    Sustainability 16

    Notes 17

    Chapter 3 Sustainability in the Banking Community 19

    International Finance Corporation—IFC Financing in Emerging Markets 19

    Sustainable Finance Awards 21

    HSBC Global Connections 21

    Suncor’s Challenge—“What Yes Can Do”—Our Voice 22

    Notes 25

    Chapter 4 International Institute for Sustainable Development 27

    Drivers Pushing Business to Corporate Responsibility 27

    Global Reporting Initiative 28

    Corporate Responsibility Reporting 29

    Lessons from the Leaders 29

    Notes 32

    Chapter 5 Defining Business Sustainability 33

    Definitions of Sustainability 34

    Taking the Next Step to Business Success 36

    Ready for the Coming Age of Abundance 38

    Business Challenges: Management of

    Business Knowledge 41

    Notes 43

    PART II PRINCIPLES FOR DRIVING BUSINESS SUCCESS 45

    Chapter 6 Principles for Quality Management Systems 49

    Customer Focus 50

    Leadership 56

    Involvement of People 61

    Process Approach 65

    System Approach to Management 70

    Continual Improvement 73

    Factual Approach to Decision Making 78

    Mutually Beneficial Supplier Relationship 81

    Notes 85

    Chapter 7 Principles for Environmental Management Systems 87

    Industry Leaders Improving Our World 88

    Environmental Management 90

    Leadership 90

    Continual Improvement—Prevention of Pollution 101

    System Approach to Management 106

    Compliance with Legal and Other Requirements 110

    Performance Evaluation 114

    Management of Resources 118

    Operational Control 125

    Emergency Preparedness 131

    Notes 135

    Chapter 8 Principles for Occupational Health and Safety Management Systems 137

    Leadership 143

    Continual Improvement 150

    System Approach to Management 155

    Compliance with Legal and Other Requirements 159

    Performance Evaluation 164

    Management of Resources 169

    Operational Control 173

    Emergency Preparedness and Response 178

    Notes 185

    Chapter 9 Integrated Principles for a Sustainable Business Management System 187

    PART III INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION: THREE STEPS 193

    Chapter 10 International Management Systems 197

    North America Lags Behind 198

    Business Benefits: Business Structure for Success 200

    Assess, Reflect, Act: Driving Sustainability to Business Success 203

    Notes 203

    Chapter 11 Management Systems 205

    Business Plans vs. Management Systems

    Meeting ISO Standards 205

    Where Is the Weak Link in Your Management System? 206

    Why Use Management Systems Meeting International Standards? 207

    Management System Framework—Generic 210

    Management System Standardization—Annex SL 211

    Integrated Management Systems 212

    Integrated Management System Standard—PAS 99:2006 214

    Chapter 12 Step One: Identify 215

    Understanding the Organization 215

    Management System Planning 219

    Leadership and Commitment 223

    Good to Great 242

    Notes 244

    Chapter 13 Step Two: Insure 245

    Implementation of Plans 245

    Support—Resources 247

    Operation 278

    Notes 302

    Chapter 14 Step Three: Improve 303

    Performance Evaluation 304

    Monitor, Measure, Analyze, and Evaluate 305

    Control of Nonconforming Product or Service 310

    Analysis of Information 310

    Internal Audit 313

    Management Review 315

    Improvement 317

    Chapter 15 Conclusion 321

    Competitive Landscape 321

    As a Leader 322

    Pilot Project—Management System Makeover™ 323

    About the Author— M. Jayne Pilot 325

    Index 329

  • JAYNE PILOTis a visionary and leader and is a speaker on "Driving Business Sustainability" with Boards of Trade and many sponsors, providing CEOs a place to learn, showcase, and meet other high achievers working in the competitive global marketplace. Her 30 years of work experience with top performers in all business sectors gives her the insight of the importance of quality and the ability to sustain business. She is a member of many international business organizations, giving input to policy, standards, and trade. She has been an innovator of change in environment, health and safety, and quality management and auditing.

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