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Engagement: Transforming Difficult Relationships at Work

Engagement: Transforming Difficult Relationships at Work

Author: Lee G. Bolman; Joan V. Gallos
Publisher: John Wiley & Sons
ISBN: 9781119150831
Published In: April 2016
Format: Hardback , 208 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Master the interpersonal side of management to enhance productivity and boost success

Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success.

People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success.

Find creative solutions to persistent issues
Dig into the interpersonal dynamics at work
Learn how to handle—and manage—difficult people
Apply key strategies for engaging the team

This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, andEngagement shows you how to find your balance and steady your team.

Introduction

SURE Rules of Engagement

How to use this book

Part I Reality

Chapter 1 The Choice

Chapter 2 The Boss

Chapter 3 A Single Step

Interlude 1 Coping with Bullies

PART II Beginnings are everything

Chapter 4 The Motley Crew

Chapter 5 The Ally

Chapter 6 SOS

Interlude 2 Managing the Boss

PART III Complex Characters

Chapter 7 Madison

Chapter 8 Data

Chapter 9 Under-performing

Interlude 3 Learning with Tenacity

PART IV The Plot Thickens

Chapter 11 Clarity

Chapter 12 Checking it Twice

Chapter 13 Production

Interlude 4 Leading with Purpose

PART V Fix or Fold

Chapter 14 Sales

Chapter 15 A Warning from Michael

Chapter 16 Hate Your Boss?

Chapter 17 In Sheep’s Clothing

Chapter 18 Fire your star?

Chapter 19 Back to the Boss

Interlude 5 Push On? Move out?

PART VI Teamwork

Chapter 20 The Game Plan

Interlude 6 A SURE Tour de Force

PART VII A HAPPY ENDING?

Chapter 21 The New Boss

Epilogue The SURE Route to Success: Engagement

The SURE Principles: Remember the Basics

Conclusion

The Skills of Engagement Tutorial

Stop, Look, and Learn

Unhook

Revise the Script

Engage—Evolve or Exit

Notes

Index

LEE G. BOLMAN holds the Marion Bloch Missouri Chair in Leadership at the Henry W. Bloch School of Management at the University of Missouri – Kansas City. He is the coauthor of How Great Leaders Think; Reframing Organizations; The Wizard and the Warrior; and Leading with Soul, all from Jossey-Bass.

JOAN V. GALLOS is professor of leadership at Wheelock College, where she also served as Vice President for Academic Affairs. Gallos is coauthor of Teaching Diversity: Listening to the Soul, Speaking from the Heart; editor of bothOrganization Development: A Jossey-Bass Reader and Business Leadership: A Jossey-Bass Reader (second edition); and creator of the teaching materials for the full Jossey-Bass Reader Series.

BOLMAN and GALLOS are the co-authors of Reframing Academic Leadership, also published by Jossey-Bass.