Exemplary Performance Driving Business Results by Benchmarking Your Star Performers

Author: Paul H. Elliott; Alfred C. Folsom
Publisher: Jossey-Bass
ISBN: 9781118204207
Published In: January 2013
Format: Hardback , 256 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Contents
Author

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When a company brings back the 'lessons learned' from a benchmarking experience, it is often difficult or impossible for the company to take what it has learned and implement these insights within its own culture. This book offers a more productive alternative to these benchmarking exercises. HR, OD, business leaders and their organizations will discover a proven methodology for building an ever-expanding pool of higher performing individuals and teams. The book clearly demonstrates how star performers are identified, what organizations need to do to capture the high performance attributes of these employees, and finally how to disseminate this valuable information so that other individual performers and teams can use it to boost their own performance.
Appreciation vii

Part One: Defining the Opportunity 1

1 The Value of Leveraging the Insights of Your Stars 3

2 Prioritizing Performance Improvement Opportunities 21

3 Selecting Exemplary Teams and Individuals 39

4 Capturing the Expertise of Your Stars 55

5 What Makes Them Tick? How Stars and Exemplary Teams Consistently Exceed Expectations 73

Part Two: Shifting the Performance Curve 93

6 Leading for Exceptional Results 95

7 You Get What You Expect and What You Inspect 103

8 Great Job! Rewards, Recognition, and Consequences 125

9 How to Succeed in Business by Really Trying: Motivation, Intentionality, and Deliberate Practice 143

10 Replicating Your Stars! Training and Performance Support 163

11 Getting Round Pegs in Round Holes: Selecting for Success 181

12 Creating Barrier-Free Work Systems 197

Epilogue: Just Imagine . . . 215

Appendix: Sample Data for One

Accomplishment 217

The Authors 225

Index 229
Paul H. Elliott, Ph.D., is the President and founder of Exemplary Performance, LLC, based in Annapolis, Maryland. Previously, he was a Fellow with Saba Software; President of Human Performance Technologies and Vice President of RWD Technologies. Throughout the course of Paul's consulting career, he has worked with leading companies including many Fortune 500 organizations.

Alfred C. Folsom, Ph.D., is Vice President of Operations at Exemplary Performance, where he brings over 20 years of experience in the field of Human Performance Technology. Al's expertise is in the area of HPT and its specific application throughout the United States Coast Guard, where he recently retired as a Captain after 24 years of commissioned service.