Acknowledgments
Foreword
Introduction
1.Virtual Facilitation Gone Wrong
Putting up with poor preparation and content
Looking for interaction and collaboration
Getting instructional materials and class size wrong
Encountering trouble with technology
Offering hope
2. Getting It Right
Presenting a web workshop example
Capturing attention
Keeping the class size small
Smiling for the camera
Using interactive tools effectively
3. Know Your Audience/Know Your Objectives
Learning your ABCs
Identifying objectives
Writing objectives using STAR
Finding the right words
Connecting objectives to exercises
Attending to learning styles
Wrapping up
Knowing your audience
Getting personal before the workshop
Getting to know your organization
A few best practices
4. Interaction And Collaboration
Defining interaction and collaboration
Why the distinction matters
Using interactivity tools during participant introduction
Using chat, poll, and raise hand for participant introductions
Letting it flow with chat
Polling for knowledge or interest
Having fun with collaborative learning
Performing whiteboard wizardry
Sharing desktop applications
Showing tool usage and benefits
5. Powerful Powerpoint Pointers
Improving slide design
Slide content and delivery
Differentiating between presentations in the physical and virtual classrooms
6. Repurposing From Traditional To Virtual
Revisiting adult learning principles
Presenting some common repurposing errors
Breaking the ice
Conducting peer-to-peer discussions
Employing role-playing or practicing
Modeling behavior
Employing self-assessments
Charting ideas on a flipchart
Asking questions and checking the pulse
Presenting a video
Presenting with PowerPoint slides
Checking for understanding
Coaching learners
7. Learning Transfer
Converging to the context that matters
Putting the learner at the center
Convergence and the facilitator
Homework, indeed
Applying learning quickly
The new blend
Changing the profile of learners and facilitators
8. Technology Trauma
Making it look easy
Managing risk
Anticipating things that can go wrong
Preventing things from going wrong
Handling things that do go wrong
The breakout room blues
9. Getting It All Together
Presenting an existing workshop for the first time
Taking your time
Employing a host
Running solo
Scripting your presentation
Using a video camera
Web platforms are not created equally
Creating the training event
Parting words
Glossary
Appendixes
Appendix A: Virtual Facilitator Self-Assessment
Appendix B: Interactivity tools
Appendix C: Repurposing samples
Appendix D: Using interactivity tools for repurposing
Appendix E: NetSpeed Fast Tracks
Appendix F: Assessing a virtual training program
Appendix G: Delivering webinars to large numbers of participants
Appendix H: Creating a risk management plan
Appendix I: Logistics checklist
Appendix J: Design an interactive, collaborative learning experience
Appendix K: Resources for the virtual trainer
Notes
About the Author
Index
