Handbook of Corporate Performance Management

Author: Mike Bourne; Pippa Bourne
Publisher: John Wiley & Sons
ISBN: 9780470669365
Published In: September 2011
Format: Hardback , 280 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Contents

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A thorough and comprehensive guide to measuring and managing the performance of businesses, understanding where you are, communicating where you want to be and managing towards your longer term strategic goals. Measuring performance in a way which is linked to strategy and measures the right activities is a process which few organizations undertake, but those which do reap substantial benefits in terms of increased success. Even fewer organizations can maintain and use their measurement system effectively, engaging the workforce in delivering success. This book will show readers how to do just that, using relevant examples from a variety of organizations including:
- Tesco’s ‘steering wheel’- a means of displaying what is important to the organization from boardroom to store – Terry Leahy has attributed much of Tesco’s success to their performance management approach
- EDF Energy’s highly innovative approach to cascading their ‘success maps’ down the organization, winning them a high degree of ownership and commitment to the organizational goals by involving people at all levels in the process
Taking a practical approach, and including details of processes and tools that can be adopted and customized by any organization, the authors also include guiding principles to help readers avoid the pitfalls of inappropriate performance management. The book, uniquely, combines guidance on the practical use of frameworks such as the Balanced Scorecard, with the application of measures to manage performance.
Introduction

1. Performance and the Role of Measurement

2. Practical Tools for Measuring Performance

3. Designing the System

4. Managing Implementation

5. Assessing and Managing Change

6. Target Setting

7. Linking Rewards to Performance

8. Managing with Measures – Statistical Process Control

9. Using Measures – Performance Reviews

10. Using Measures to Manage – Challenging Strategy

11. Keeping Your Measurement Process up to Date

12. Measuring Performance of People

13. Measuring Customers

14. Measuring Process Performance

15. Measuring Competence and Resource Development

16. Measuring Financial Performance

17. Measuring Sustainability

18. Creating a Culture of High Performance

19 Leadership Vignettes

20. Bringing It All Together

Index

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