Information, Technology, and the Future of Commerce: Business Model Innovation in a Connected World
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Information, Technology, and the Future of Commerce Business Model Innovation in a Connected World

By John M. Jordan
John Wiley & Sons March 2012

Specifications

ISBN-13
9781118155783
Publisher
John Wiley & Sons
Publication
March 2012
Format
Hardback , 396 pages
Jurisdiction
International ? Countri(es) for reference only

Details

A big-picture look at how the latest trends in information management and technology are impacting business models and innovation worldwide

With all of the recent emphasis on "big data," analytics and visualization, and emerging technology architectures such as smartphone networks, social media, and cloud computing, the way we do business is undergoing rapid change. The right business model can create overnight sensations—think of Groupon, the iPad, or Facebook. At the same time, alternative models for organizing resources such as home schooling, Linux, or Kenya's Ushihidi tool transcend conventional business designs. Timely and visionary, Information, Technology, and the Future of Commerce looks at how the latest technology trends and their impact on human behavior are impacting business practices from recruitment through marketing, supply chains, and customer service.

  • Discusses information economics, human behavior, technology platforms, and other facts of contemporary life
  • Examines how humans organize resources and do work in the changing landscape
  • Provides case studies profiling how competitive advantage can be a direct result of innovative business models that exploit these trends

Revealing why traditional strategy formulation is challenged by the realities of the connected world, Information, Technology, and the Future of Commerce ties technology to business and social environments in an approachable, informed manner with innovative, big-picture analysis of what's taking place now in information strategy and technology.

Table of Contents

Preface

Acknowledgments

Section I: Foundations

Chapter 1: Introduction

Cognition

Innovation

The Macro Picture

Earthquakes every Year

Themes

We've Seen This Movie Before

Notes

Chapter 2 Demographics

Is There a “Net Generation”?

Digital Natives

Millennials at Work

Behavior and Expectations

Looking Ahead

Notes

Chapter 3 Behavioral Economics

Motivation, Overt and Covert

Behavioral Economics in a Networked Age

Looking Ahead

Notes

Chapter 4: Information Economics

Information Goods

Pricing Information: Versioning and Bundling

Network Effects

Lock-in

Looking Ahead

Notes

Chapter 5 Platforms

Strategic Levers

Looking Ahead

Notes

Chapter 6 Power Laws and Their Implications

A Bit of History

Long Tail Successes

Cautionary Tales

Facts of Life

Implications

Looking Ahead

Notes

Chapter 7: Security and Risk

The Landscape

Information Space is neither Average nor Normal

People Systematically Misestimate Risk

Doing it Right

Looking Ahead

Notes

Chapter 8: A Brief History of Organizational Innovation

1776: Division of Labor

1860–1890: Railroads and the Rise of Administration

1910: Scientific Management and the Further Division of Labor

1930s: Alfred Sloan at General Motors

1937–81: Transaction Costs

1980s: Economies of Scope and Core Competencies

1995: Linux as “Commons-based Peer Production”

2000: Offshore

Looking Ahead

Notes

Section II: Work and Organization

Chapter 9: Firms, Ecosystems, and Collaboratives

Emerging Non-firm Models

Distributed Capital

Looking Ahead

Notes

Chapter 10: Government

The Biggest Employer

Government Hiring at a Crossroads

The Inevitable Downsizing

Government on the Technology Landscape

Looking Ahead

Notes

Chapter 11 Crowds

Crowdsourcing: Group Effort

Information Markets and Other Crowd Wisdom

Varieties of Market Experience

Looking Ahead

Notes

Chapter 12: Mobility

Bottom up

Search Costs

Supply Chain Efficiency

Mobile Phone Industry Impact

Risk Mitigation

Apps for Change

Looking Ahead

Notes

Chapter 13: Work

The Big Picture: Macro Trends

Where

Outputs

Skills

Work

Looking Ahead

Notes

Chapter 14 Productivity

Classic Productivity Definitions

Services Productivity

Services Productivity and Information Technology

IT and Unemployment

Looking Ahead

Notes

Section III: Business Model Disruption

Chapter 15: Business Model Overview

Definition

Changing Minds, Changing Models

Disruptive Innovation

Disruptive Innovation as Paradigm Shift

Looking Ahead

Notes

Chapter 16: Data and Communications

Evolution of the Incumbent Business Model, 1877–1996

Business Model Disruption 1996–2010

Implications of “Stupid” Networks

Looking Ahead

Notes

Chapter 17: Software Business Models

Incumbent Model Pre-2000

Business Model Disruption after 1998

Looking Ahead

Notes

Chapter 18: Music Business Models

Incumbent Model pre-2000

Business Model Disruption Pre-Napster

Business Model Disruption Post-Napster

Looking Ahead

Notes

Chapter 19: News

Incumbent Formula Pre-2005

Business Model Disruption

Looking Ahead

Notes

Chapter 20: Health Care

Definitions

Health Care as Car Repair for People?

Following the Money

Where IT Can and Cannot Help

Disruptive Innovation

Looking Ahead

Notes

Chapter 21: Two Disruptions that Weren't

Retail

Real Estate

Notes

Section IV: Technology Landscapes

Chapter 22: Code

Intangibility

Fungibility

Code Embeds Value Judgments

Metadata

Social Metadata

Looking Ahead

Notes

Chapter 23: Sensors

Historical Roots

Ubiquity

Current Examples

Phones as Sensors

Looking Ahead

Notes

Chapter 24: The Internet and Other Networks

Legacy Telecom Network Principles

Defense Origins of the Internet

Internet Principles

Consequences of Internet Principles

Looking Ahead

Notes

Chapter 25: Location Awareness

Variations on a Theme

Landmarks

Location, Mobility, and Identity

Looking Ahead

Notes

Chapter 26: Clouds

Both Technical and Economic Innovation

Cloud Computing and the Enterprise

The Cloud will Change How Resources are Organized

Practical Considerations

Looking Ahead

Notes

Chapter 27: Wireless

Precedents

The Breakthrough

Looking Ahead

Notes

Chapter 28: Search

Why Search Matters: Context

The Wide Reach of Search

Valuing Search

Looking Ahead

Notes

Chapter 29: Analytics

Why Now?

Practical Considerations: Why Analytics is Still Hard

Looking Ahead

Notes

Chapter 30: Information Visualization

Supply

Demand

Audience

Definition and Purpose

Current State

Looking Ahead

Notes

Section V: Some Big Questions

Chapter 31: Identity and Privacy

Privacy

Scale

Invisibility

Identity

Looking Ahead

Notes

Chapter 32: Communications and Relationships

Connections

Networks

Creation

Looking Ahead

Notes

Chapter 33: Place, Space, and Time

Virtuality

Organizations

Automata

Implications

Looking Ahead

Notes

Chapter 34: Conflict

Warfare between Nation-states

Non-nation State Actors

Emerging Offensive Weapons

Looking Ahead

Notes

Chapter 35: Innovation

Amazon

Crowds

Looking Ahead

Notes

Chapter 36: Information, Technology, and the Future of Commerce

Macro Issues

Globalization

Strategy

Organizations

Marketing

Supply Chains

The IT Shop

Implications

The Last Word . . .

Notes

About the Author

Index

About the Author

John M. Jordan is a clinical professor in the Department of Supply Chain and Information Systems at the Smeal College of Business, Penn State University, where he teaches IT strategy to undergraduates, MBAs, and executives. His research focuses on emerging technologies and their impact on business strategy, design, and practice.

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