Preface
Acknowledgments
Section I: Foundations
Chapter 1: Introduction
Cognition
Innovation
The Macro Picture
Earthquakes every Year
Themes
We've Seen This Movie Before
Notes
Chapter 2 Demographics
Is There a “Net Generation”?
Digital Natives
Millennials at Work
Behavior and Expectations
Looking Ahead
Notes
Chapter 3 Behavioral Economics
Motivation, Overt and Covert
Behavioral Economics in a Networked Age
Looking Ahead
Notes
Chapter 4: Information Economics
Information Goods
Pricing Information: Versioning and Bundling
Network Effects
Lock-in
Looking Ahead
Notes
Chapter 5 Platforms
Strategic Levers
Looking Ahead
Notes
Chapter 6 Power Laws and Their Implications
A Bit of History
Long Tail Successes
Cautionary Tales
Facts of Life
Implications
Looking Ahead
Notes
Chapter 7: Security and Risk
The Landscape
Information Space is neither Average nor Normal
People Systematically Misestimate Risk
Doing it Right
Looking Ahead
Notes
Chapter 8: A Brief History of Organizational Innovation
1776: Division of Labor
1860–1890: Railroads and the Rise of Administration
1910: Scientific Management and the Further Division of Labor
1930s: Alfred Sloan at General Motors
1937–81: Transaction Costs
1980s: Economies of Scope and Core Competencies
1995: Linux as “Commons-based Peer Production”
2000: Offshore
Looking Ahead
Notes
Section II: Work and Organization
Chapter 9: Firms, Ecosystems, and Collaboratives
Emerging Non-firm Models
Distributed Capital
Looking Ahead
Notes
Chapter 10: Government
The Biggest Employer
Government Hiring at a Crossroads
The Inevitable Downsizing
Government on the Technology Landscape
Looking Ahead
Notes
Chapter 11 Crowds
Crowdsourcing: Group Effort
Information Markets and Other Crowd Wisdom
Varieties of Market Experience
Looking Ahead
Notes
Chapter 12: Mobility
Bottom up
Search Costs
Supply Chain Efficiency
Mobile Phone Industry Impact
Risk Mitigation
Apps for Change
Looking Ahead
Notes
Chapter 13: Work
The Big Picture: Macro Trends
Where
Outputs
Skills
Work
Looking Ahead
Notes
Chapter 14 Productivity
Classic Productivity Definitions
Services Productivity
Services Productivity and Information Technology
IT and Unemployment
Looking Ahead
Notes
Section III: Business Model Disruption
Chapter 15: Business Model Overview
Definition
Changing Minds, Changing Models
Disruptive Innovation
Disruptive Innovation as Paradigm Shift
Looking Ahead
Notes
Chapter 16: Data and Communications
Evolution of the Incumbent Business Model, 1877–1996
Business Model Disruption 1996–2010
Implications of “Stupid” Networks
Looking Ahead
Notes
Chapter 17: Software Business Models
Incumbent Model Pre-2000
Business Model Disruption after 1998
Looking Ahead
Notes
Chapter 18: Music Business Models
Incumbent Model pre-2000
Business Model Disruption Pre-Napster
Business Model Disruption Post-Napster
Looking Ahead
Notes
Chapter 19: News
Incumbent Formula Pre-2005
Business Model Disruption
Looking Ahead
Notes
Chapter 20: Health Care
Definitions
Health Care as Car Repair for People?
Following the Money
Where IT Can and Cannot Help
Disruptive Innovation
Looking Ahead
Notes
Chapter 21: Two Disruptions that Weren't
Retail
Real Estate
Notes
Section IV: Technology Landscapes
Chapter 22: Code
Intangibility
Fungibility
Code Embeds Value Judgments
Metadata
Social Metadata
Looking Ahead
Notes
Chapter 23: Sensors
Historical Roots
Ubiquity
Current Examples
Phones as Sensors
Looking Ahead
Notes
Chapter 24: The Internet and Other Networks
Legacy Telecom Network Principles
Defense Origins of the Internet
Internet Principles
Consequences of Internet Principles
Looking Ahead
Notes
Chapter 25: Location Awareness
Variations on a Theme
Landmarks
Location, Mobility, and Identity
Looking Ahead
Notes
Chapter 26: Clouds
Both Technical and Economic Innovation
Cloud Computing and the Enterprise
The Cloud will Change How Resources are Organized
Practical Considerations
Looking Ahead
Notes
Chapter 27: Wireless
Precedents
The Breakthrough
Looking Ahead
Notes
Chapter 28: Search
Why Search Matters: Context
The Wide Reach of Search
Valuing Search
Looking Ahead
Notes
Chapter 29: Analytics
Why Now?
Practical Considerations: Why Analytics is Still Hard
Looking Ahead
Notes
Chapter 30: Information Visualization
Supply
Demand
Audience
Definition and Purpose
Current State
Looking Ahead
Notes
Section V: Some Big Questions
Chapter 31: Identity and Privacy
Privacy
Scale
Invisibility
Identity
Looking Ahead
Notes
Chapter 32: Communications and Relationships
Connections
Networks
Creation
Looking Ahead
Notes
Chapter 33: Place, Space, and Time
Virtuality
Organizations
Automata
Implications
Looking Ahead
Notes
Chapter 34: Conflict
Warfare between Nation-states
Non-nation State Actors
Emerging Offensive Weapons
Looking Ahead
Notes
Chapter 35: Innovation
Amazon
Crowds
Looking Ahead
Notes
Chapter 36: Information, Technology, and the Future of Commerce
Macro Issues
Globalization
Strategy
Organizations
Marketing
Supply Chains
The IT Shop
Implications
The Last Word . . .
Notes
About the Author
Index
