IT Governance: Policies and Procedures, 2017 Edition

Name: IT Governance: Policies and Procedures, 2017 Edition
Brand: Aspen
SKU: 9781454871323
Price: 3317.40 HKD
Availability: InStock
Author: Michael Wallace; Larry Webber
ISBN: 9781454871323

Edited by Michael Wallace · Larry Webber

Aspen September 2016

Specifications

ISBN-13: 9781454871323
Publisher: Aspen
Publication: September 2016
Format: Paperback , 1066 pages
Jurisdiction: U.S. ? Countri(es) for reference only

Details

IT Governance: Policies & Procedures, 2017 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization.

Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment.

IT Governance: Policies & Procedures provides fingertip access to the information you need on:

Policy and planning
Documentation
Systems analysis and design
And more!

1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS
- IT Governance Models
- IT Strategic Planning Process
2. BUSINESS PROCESS MANAGEMENT
- Building Your BPM Program
- Process Analysis Tools
- Simplifying a Process
- Is Modeling Software the Answer?
3. ITIL AND ISO 20000: MEETING THE NEEDS OF BUSINESS
- ITIL Service Support
- ITIL Service Delivery
- ITIL Certification
- ITIL as an Official Standard
- Criticism of ITIL
- Implementing ITIL
4. COBIT: MEETING OBJECTIVES
- The Parts of COBIT
- COBIT Framework
- Implementing COBIT
5. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS
- Start with a Quality Management Plan
- Quality Assurance or Quality Control
- Continuous Improvement
- Major Quality Techniques
6. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK
- Organizing a Manual
- Setting the Standards for Responsibilities
- IT Policy Approval Process
7. BUSINESS IMPACT ANALYSIS: MEASURING RISK
- Managing a Business Impact Analysis (BIA)
- BIA Data Collection Process
- Crunching the Data
- BIA Results and the IT Department
- Updates
8. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS
- Prepare to Plan
- Business Continuity Planning Basics
- Planning - The Next Step
- Writing a Plan
- Sources of Additional Information
9. IT AUDITS: STAYING IN COMPLIANCE
- IT Management Audit
- IT Legal Mandates and Records Retention
- Resource Management
- Programming Activities Control
- Computer Operations
- Data Networks
- Disaster Recovery/Contingency Planning
- Workstation Audit Issues
- Strategies for Surviving an Audit
10. RISK MANAGEMENT: MANAGING THE UNEXPECTED
- Risk Management Is a Process
- Why Risk Management Fails
- Business Continuity Planning as a Mitigation Technique
- Implementing IT Risk Management
- Process Resilience Through Risk Management
11. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET
- Recruiting, Reassignments, and Promotions
- New Employee Orientation
- Performance Review
- Employee Development
- Managing IT Training
- Employee Communications
- Employee Burnout
- IT Employee Productivity
- Nontraditional Working Arrangements
12. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT
- The Virtual Company
- Becoming a Virtual Worker
- Virtual Workforce Strategy
- Leading a Virtual Team
13. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS
- Stakeholders Hold the Answers
- Describing a Requirement
- Assembling Specifications
- Stakeholders Interviews
- Validating Project Requirements
- IT Special Teams Round Out the Specs
- Modeling Your Requirements
14. PROJECT MANAGEMENT: GETTING IT OUT ON TIME
- Project Management Fundamentals
- Important Elements of the Project Plan
- Executing the Project
- Project Closeout
- Project Management Office
15. SOFTWARE DEVELOPMENT: SOLID PRACTICES
- Software Development Process
- Programming Methodologies
- Programming Conventions
- Software Acquisition
- Program Testing
- Software Installation
- Program Maintenance
16. IT STAFFING: MEETING CUSTOMER SERVICE EXPECTATIONS
- What Is This "Thing" Called Customer Service?
- Components of IT Service Staffing
- Metrics - IT's Measures of Success
- Why Use a Customer Survey?
- Translating Requirements into a Staff Level
17. CHANGE MANAGEMENT: KEEPING EVERYTHING UP TO DATE
- Change Management Policy
- Patch Management Policy
- Patch Management Tools
18. THE INTERNET: MAKING IT PRODUCTIVE
- Methods of Internet Access
- Internet Security
- Internet Usage
- E-mail Usage
- Acceptable Use Agreement
19. WEB 2.0: THE NEXT GENERATION
- Collaborating Using Web 2.0
- Social Networking
- Syndication
20. AGILE PROJECT MANAGEMENT: SOFTWARE AT THE SPEED OF BUSINESS
- Cultivating an Agile Culture
- Agile Features
- Agile Metrics
- The Agile Development Cycle
21. VENDORS: GETTING THE GOODS
- Vendor Management
- Play by the Rules
- Consulting and Temporary Personnel Services
- Requests for Proposal
22. SERVICE DESK SUPPORT: HANDLING DAY-TO-DAY HASSLES
- Role of the Service Desk
- Establishing a Service Desk
- The Proactive Service Desk
- The Service Desk in a Disaster
23. MANAGING IT ASSETS: IDENTIFY WHAT YOU HAVE
- Lay the Groundwork
- Conducting the Inventory
- Software Asset Management
- Software Assets
24. PERSONAL COMPUTERS: MANAGING THE DESKTOP SYSTEM
- PC Coordinator
- PC Acquisition Procedures
- Operations Procedures
- End-User Technical Support
25. END-USER SYSTEMS: DO-IT-YOURSELF COMPUTING
- The Problems With End-User Computing
- Personal Computing vs. Corporate Computing
- Managing a Proactive End-User Computing Program
- End-User Policies
26. TECHNOLOGY RELOCATION: SUCCESSFULLY MOVING YOUR IT OPERATIONS
- Business Issues
- Relocation Process
27. COMPUTER SECURITY: PRACTICE SAFE COMPUTING
- People Security
- Process Security
- Legal Issues
28. DATA BACKUPS - THE KEY TO A PROMPT RECOVERY
- Data Recovery
- Data Backups - Major Responsibilities
- Designing for Backups
- Media Handling, Transportation, and Storage
- Workstation, Notebook PC, and Data Collection Station Backups
- Data Retention and Legal Mandates
29. GREEN COMPUTING: EARTH FRIENDLY IT
- A Time to Stop
- Put Energy-Hog Equipment on a Diet
- What Can You Do?
- Safe Disposal
30. OPEN SOURCE: MANAGING ISSUES
- Consider All of the Costs
- Licensing
- Server Systems
- Applications Software
- Pitfalls to Avoid
31. VIRTUALIZATION: OPTIMIZING RESOURCES
- Server Virtualization
- Desktop Virtualization
- Application Virtualization
- Storage Virtualization
32. CLOUD COMPUTING: INFRASTRUCTURE ALTERNATIVES
- Cloud Computing
- Cloud Computing Vendor Selection Process
- Cloud Computing Vendor Management
33. DOCUMENTATION: GETTING EVERYONE ON THE SAME PAGE
- Developing a Reference Documentation Policy
- Document Formats
- Document Management
- System Reference Instructions
- Project Documentation
- Systems Analysis Documentation
- Flowcharting Standards
34. DATA MANAGEMENT: TAKING CARE OF YOUR INFORMATION
- Issues Relating to Data
- Access to Data
- Protecting Employee Data
35. DOCUMENT MANAGEMENT: CAPTURING CORPORATE KNOWLEDGE
- Capture and Storage
- Retrieval and Collaboration
- Printing and Archiving
- Designing a Solution
36. IT TRAINING: BUILDING THE RIGHT SKILLS
- Training for Immediate Requirements
- Training the Crew
- Managing Training
Glossary of IT Terms