Preface.
Introduction.
Chapter 1: First Things First…What is Leadership?
Defining Leadership.
Leadership versus Management.
Three Questions.
Communication Misconceptions About Leadership.
The Role of a Leader.
Chapter 2: That Vision Thing.
Why is Vision Important?
Whose Vision is it Anyway?
Ownership.
Creation of the Vision.
Aligning Your Vision with the Vision of Your People.
Inspiration.
Making the Vision Real for People.
Chapter 3: It's the Business Stupid!
The Purpose of IT.
The Foolishness of Alignment.
Three (More!) Questions.
Fiscal Management – IT Is an Investment not a Cost.
Driving Revenue.
Engaging with the Board.
The CIO as Business Leader – not Technologist.
Meaningful Metrics.
Focus on What Matters.
Managing Perception versus Reality.
Chapter 4: Communication.
The Importance of Communication.
The Importance of Listening.
Who Do I Need to Communicate With?
How Should I Communicate with Them?
Individual versus Group Communication.
Should I Communicate Via Conversation, Presentation, or the Written Word?
How Often Should I Communicate?
Say What You Mean and Mean What You Say.
The Need for Marketing.
What is Your Brand?
Leading a Volunteer Army.
Communicating Tough Messages.
Focusing on the Issue Not the Person.
Honesty and Transparency.
Chapter 5: Relationship Management.
No Man (or Woman) is an Island.
Focus on Helping Other People Succeed.
Being a Team Builder.
Building Credibility.
The Law of WIFM – What's in it for Me?
But Enough About Me…What do You Think About Me?
Leaders Serve.
“When You Are a Leader it's Never About You!”.
What People Feel About You is More Important than Reality.
Chapter 6: Developing Human Capital.
Leading “Persons”.
Leveraging People's Unique Talents.
Engaging the Whole Person.
Focusing on Strengths.
Recruitment/Retention/Development.
Making Sure a Person is Better Off for Having Had the Experience.
Recognizing and Rewarding Your Peoples Efforts and Successes.
Chapter 7: Leading the Process of Change.
Change is Uncomfortable.
Selling the Need for Change.
Personalizing the Need for Change.
Making Change a Part of Your Culture.
Building Community.
Ensuring Buy in.
Breaking Change into Bite Sized Chunks.
Supporting Progress Along the Way.
Celebrating and Communicating Progress/Success.
Change is the new Status Quo.
Position versus Influence.
Discipline of Project and Process Management.
Process as Disabler.
Developing a Culture of Innovation.
Accountability.
Leadership Begins with Me.
Chapter 8: Partnering for Success.
Some Words are Used Too Loosely.
Developing a Partnership with Your Team.
Developing a Culture of Empowerment.
Creating a Team Oriented Environment.
The 21st Century Workforce.
Developing Partnerships with Your Clients.
Partnering with Your Executive Management and Board of Directors.
Sourcing – Expanding Your Team to Include Outside Partners.
Developing Relationships in the Industry.
Chapter 9: Developing the Qualities of Great Leader.
Authenticity.
Ability to Inspire.
Building Trust.
Humility.
A Strong Bias Towards Action.
We are Smarter Than Me.
Building Personal Relationship.
Influence.
People Don't Care How Much You Know Until They Know How Much You Care.
Empowering the People Around You.
Receptive to Feedback.
Likability.
We are Smarter Than Me.
Service Mentality.
Accountability.
Handling Success and Failure.
The Most Important Characteristic of a Leader – Integrity.
Chapter 10: Sustainability.
Accomplishing Short Term Success is Only the First Step.
Individual Leaders Can Drive Short Term Success.
You Need a Culture of Leadership to Ensure Long Term Viability.
A Leader's Job is Not Only Creating Success – It is Creating Other Leaders.
Chapter 11: Homework and Parting Thoughts…
Leadership Begins with Me!
I AM IT.
Linda Ronstadt Disease.
Alignment versus Consensus
God Gave You Two Ears and One Mouth.
How Do You Feel When You are the Customer?
Leadership is a Responsibility Not a Privilege.
You are Either Part of the Solution or Part of the Problem – the Choice is Yours.
There are Three Kinds of People in the World.
When You Change Your World Changes.
About the Author.
Index.
