Acknowledgements
Introduction: Creating An Experience
Section One: What You Present: The Messages
Chapter One: Make It All About Them
Chapter Two: Start With The End In Mind
Chapter Three: Develop A Story
Chapter Four: Developing Stories For Existing Clients (Re-Bids)
Section Two: The Skill – How You Say It
Chapter Five: Facilitation The Experience
Chapter Six: Speaking The Client’s Language
Chapter Seven: Make It Compelling
Chapter Eight: Anticipating & Answering Questions
Chapter Nine: Behaving As A Team /Team Dynamics
Chapter Ten: Analyzing Your Audience
Section Three: The Materials - What We Say It With
Chapter Eleven: Dodging The Bullets: Avoiding Death By Powerpoint
Chapter 12: The Strategy Behind The Materials
Section Four: The Elements Of The Experience
Section Five: The Tool Kit