Management by Design Applying Design Principles to the Work Experience

Acknowledgments.

Introduction.

Part I: Overview.

Chapter 1: Driving Forces for Workplace Change.

The Aging Workforce.

Decline of Women in the Workforce.

Millennial Attitudes toward Work.

Expectations Set by Consumer Technology.

The Benefits Retreat.

Profuse Technology and the Data Deluge.

Life-Long Learning.

Skilled Worker Shortages.

Overcoming Industrial Age Bias.

Brand Equity.

The Not Employees.

The Combined Force of Driving Forces.

Chapter 2: Why Design Matters.

Balance.

Proportion.

Rhythm and Motion.

Emphasis.

Variety.

Equitability.

Flexibility.

Simplicity.

Perceptibility.

Forgivability.

Unity.

Chapter 3: The Tools of Workplace Design.

Technology in Workplace Design.

Policy and Practice.

Space in Workplace Design.

Steward Brand and Buildings That Learn.

Building for Education at MIT.

The Changing Workplace.

Chapter 4: Exploring Design: A Methodology.

Balance.

Variety and Emphasis.

Defining Rhythm and Motion.

Applying Tools.

Perceptibility.

Chapter 5: Finding Your Balance.

Finding Balance.

Balance and Perceptibility.

Balance within the Organization.

Exploring Balance.

Chapter 6: Finding Proportion.

Highlighting for Emphasis.

Variety Is the Spice of the Workplace.

Exploring Proportion.

Chapter 7: Feeling the Rhythm and Motion.

Perceiving Time.

Schedules.

Finding a Pace.

Rhythm and Disruption.

Goals and Objectives.

Impact.

Trends and Impact.

Exploring Rhythm and Motion.

Part II: Three Lenses.

Chapter 8: Seeking Simplicity.

Simplicity in Practice.

Don’t Overcomplicate Tasks by Over-Managing.

Obfuscation and Intuition.

The Technology of Simplicity.

Keeping It Simple.

Exploring Simplicity.

Chapter 9: Designing for Flexibility.

Deconstruction.

The Networked World.

Considerations for Flexibility.

Exploring Flexibility.

Chapter 10: Taking Equitability Seriously.

Race, Religion, and Other Unmentionables.

Navigating the Divides.

Beyond the Dichotomies.

Difficult Negotiations.

Respect, Boundaries, and Mediation.

Working Together on Limiting Behavior.

Skills, Goals, and Performance.

All for One, and One for All.

Exploring Equitability.

Chapter 11: Learning to Forgive.

Rethinking Time.

Rethinking Spaces and Distance.

Learning from Diversity.

Rethinking Organization.

Embracing Uncertainty and Chaos.

Exploring Forgiveness.

Chapter 12: Perceptibility.

Access to Information.

The Right Information.

Transparency.

Reporting.

Part III: Applied Design.

Chapter 13: Deep Dive: Meetings by Design.

Balance.

Proportion.

Variety and Emphasis.

Rhythm and Movement.

Meeting the Needs of the Meeting.

Perceptibility.

Meetings by Design.

Chapter 14: Social Computing By Design.

Chapter 15: Lessons from Microsoft Netherlands.

Designing for the New World of Work.

People.

Place.

Technology.

From Design to Reality.

Chapter 16: The Future of Workplace Design.

Suggested Reading.

Notes.

About the Author.

Index.