Managing Business Improvement and Quality

Managing Business Improvement and Quality Implementing Key Tools and Techniques

Edited by Barrie G. Dale · Ruth Mcquater
Wiley-Blackwell January 1998

Specifications

ISBN-13
9780631207870
Publisher
Wiley-Blackwell
Publication
January 1998
Format
Hardback , 208 pages
Jurisdiction
International or US ? Countri(es) for reference only

Details

Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.

Table of Contents

Preface.

1. The Role of Tools and Techniques in Total Quality Management.

2. Tools and Techniques: An Introduction.

3. Difficulties Encountered in the Use of Tools and Techniques.

4. Key Influences on the Use of Quality Management Tools and Techniques.

5. Implications for Education and Training.

6. An Overview of Common Tools.

7. An Overview of Common Techniques.

8. Tools and Techniques: An Assessment Methodology.

References.

Index.

About the Author

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester.

Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.

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