You have no items in your shopping cart.

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

Managing Conflict at Work Understanding and Resolving Conflict for Productive Working Relationships

  • Author:
  • Publisher: Kogan Page
  • ISBN: 9780749459529
  • Published In: September 2010
  • Format: Hardback , 268 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only

List Price: HKD 312.50

HKD 303.13 Save HKD 9.37 (3%)

Delivery Time: around 4-5 weeks
Extra 2-10 working days if shipping address outside Hong Kong
Free delivery Hong Kong?
Hong Kong: free delivery (order over HKD 1000)
OR
  • Description 
  • Author 
  • Details

    Managing Conflict at Work provides guidance on preventing, containing and resolving conflict. It examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning.


    Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. 

    Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.

    Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. 
    The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.
     
    Reviews:
     
    This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.

    Professional Manager

     

    This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level.

    Chartered Management Institute

     

    It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.

    Professional Manager
  • Clive Johnson
    Clive Johnson is a highly experienced negotiator, facilitator and coach. He now practises through his own company, Proactive Style, www.proactivestyle.com
     
    Jackie Keddy

    Jackie Keddy is a highly experienced conflict resolution practitioner. Jackie practices through her own company, Keddy Consultants, www.KeddyConsultants.com

     

You may also be interested in these books:

Hong Kong Company Secretary Checklist, 2nd Edition
Hong Kong Company Secretary Checklist, 2nd Edition

List Price: HKD 1,380.00

HKD 1,338.60 Save HKD 41.40 (3%)

The Hong Kong Company Secretary's Handbook: Practice and Procedure (11th Edition)
The Hong Kong Company Secretary's Handbook: Practice and Procedure (11th Edition)

List Price: HKD 535.00

HKD 518.95 Save HKD 16.05 (3%)

Hong Kong Tax & Accounting Practical Toolkit (Basic Package)
Hong Kong Tax & Accounting Practical Toolkit (Basic Package)
HKD 3,300.00
Butterworths Hong Kong Immigration Law Handbook, 4th Edition
Butterworths Hong Kong Immigration Law Handbook, 4th Edition

List Price: HKD 1,400.00

HKD 1,358.00 Save HKD 42.00 (3%)

Hong Kong Conveyancing Law, 9th Edition
Hong Kong Conveyancing Law, 9th Edition

List Price: HKD 2,000.00

HKD 1,940.00 Save HKD 60.00 (3%)

Company Law in Hong Kong: Practice and Procedure 2023 (Hardcopy + e-Book)
Company Law in Hong Kong: Practice and Procedure 2023 (Hardcopy + e-Book)

List Price: HKD 3,198.00

HKD 3,102.06 Save HKD 95.94 (3%)

Company Law in Hong Kong: Insolvency 2023 (Hardcopy + e-Book)
Company Law in Hong Kong: Insolvency 2023 (Hardcopy + e-Book)

List Price: HKD 2,843.00

HKD 2,757.71 Save HKD 85.29 (3%)

Law of Companies in Hong Kong, 4th Edition (Hardcopy + e-Book)
Law of Companies in Hong Kong, 4th Edition (Hardcopy + e-Book)

List Price: HKD 3,500.00

HKD 3,395.00 Save HKD 105.00 (3%)

Private Equity in Hong Kong and China, 4th Edition
Private Equity in Hong Kong and China, 4th Edition

List Price: HKD 2,000.00

HKD 1,940.00 Save HKD 60.00 (3%)

Butterworths Hong Kong Company Law Handbook, 25th Edition
Butterworths Hong Kong Company Law Handbook, 25th Edition

List Price: HKD 4,500.00

HKD 4,365.00 Save HKD 135.00 (3%)

Hong Kong Family Court Practice, 4th Edition
Hong Kong Family Court Practice, 4th Edition

List Price: HKD 2,700.00

HKD 2,619.00 Save HKD 81.00 (3%)

Brooke's Notary Hong Kong, 3rd Edition
Brooke's Notary Hong Kong, 3rd Edition

List Price: HKD 1,700.00

HKD 1,649.00 Save HKD 51.00 (3%)

Butterworths Hong Kong Employees' Compensation Handbook, 7th Edition
Butterworths Hong Kong Employees' Compensation Handbook, 7th Edition

List Price: HKD 2,100.00

HKD 2,037.00 Save HKD 63.00 (3%)

Chitty On Contracts: Hong Kong Specific Contracts (7th Edition) (Hardcopy + e-Book)
Chitty On Contracts: Hong Kong Specific Contracts (7th Edition) (Hardcopy + e-Book)

List Price: HKD 8,995.00

HKD 8,725.15 Save HKD 269.85 (3%)

Hong Kong Company Secretary Checklist
Hong Kong Company Secretary Checklist

List Price: HKD 1,380.00

HKD 1,338.60 Save HKD 41.40 (3%)

Butterworths Hong Kong Securities Law Handbook, 7th Edition
Butterworths Hong Kong Securities Law Handbook, 7th Edition

List Price: HKD 3,700.00

HKD 3,589.00 Save HKD 111.00 (3%)

Butterworths Hong Kong Employment Law Handbook, 7th Edition
Butterworths Hong Kong Employment Law Handbook, 7th Edition

List Price: HKD 2,300.00

HKD 2,231.00 Save HKD 69.00 (3%)

Cross-Border Mergers and Acquisitions and Financing, 4th Edition
Cross-Border Mergers and Acquisitions and Financing, 4th Edition

List Price: HKD 1,800.00

HKD 1,746.00 Save HKD 54.00 (3%)

Butterworths Hong Kong Company Law (Winding-Up and Miscellaneous Provisions) Handbook, 5th Edition
Butterworths Hong Kong Company Law (Winding-Up and Miscellaneous Provisions) Handbook, 5th Edition

List Price: HKD 2,000.00

HKD 1,940.00 Save HKD 60.00 (3%)

Hong Kong Basic Law Handbook, 3rd Edition
Hong Kong Basic Law Handbook, 3rd Edition

List Price: HKD 2,000.00

HKD 1,940.00 Save HKD 60.00 (3%)