Figures and Tables xi
Foreword by Laura Arrillaga-Andreessen xiii
Preface: The Queen of Nonprofi ts Meets the Goddess of Measurement xvii
Acknowledgments xxiii
The Authors xxvii
PART ONE : Introduction of Concepts 1
ONE The Secret Sauce for Nonprofi ts: Networked Strategies + Measurement = Amazing Success 3
TWO The Rise of the Networked Nonprofit: A New Paradigm for Nonprofit Success 13
PART TWO : Basic Measurement Principles, How-Tos, and Best Practices 27
THREE Creating a Data-Informed Culture: How Your Organization
Can Embrace the Data and Use What It Can Teach You 29
FOUR Measurement Is Power: How to Take Control of Your Programs and Progress with the Art and Science of Measurement 41
FIVE Don’t Confuse Activity with Results: The Value of Expressing Your Results in Terms of Organizational Goals 59
SIX The Ladder of Engagement: How to Measure Engagement and Use It to Improve Relationships with Your Stakeholders 77
SEVEN How to Turn Your Stakeholders into Fundraisers: Social Fundraising and How Measurement Can Make It More Effective 99
EIGHT Measurement Tools: How to Choose and Use the Right Tool for the Job 119
NINE Measurement and the Aha! Moment: Using Your Data to Tell Stories, Make Decisions, and Change the World 151
PART THREE : Advanced Measurement Concepts and Practices for Networked Nonprofits 171
TEN Measuring What Really Matters: The Importance and Measurement of Relationships 173
ELEVEN Understanding, Visualizing, and Improving Networks 187
TWELVE Influence Measurement: How to Determine Your Influence and That of Your Organization, Free Agents, and Nonprofit Champions 203
THIRTEEN How to Be Naked and Measure It: Transparency Is a Networked Nonprofit’s Best Friend 221
FOURTEEN Measuring the Impact of the Crowd 235
Epilogue: With Measurement and Learning, Networked Nonprofits Can Change the World 245
Appendix A: Measuring Relationships and Relationship Research 247
Appendix B: Crawl, Walk, Run, Fly Assessment Tool for Networked Nonprofits 251
Appendix C: Social Media Measurement Checklist 255
Appendix D: A Checklist for Monitoring Services 261
Notes 269
Glossary 281
Resources for Tools, Tutorials, and Assistance 287
Index 289
F I G U R E S A N D T A B L E S
FIGURES
1.1 Carie Lewis and Bella Celebrate 4
1.2 The HSUS’s Million Fan Campaign Facebook Page 6
2.1 Wendy Harman Tweets About the American Red Cross 16
5.1 The Theory of Change of Grantmakers for Effective Organizations 73
6.1 Grist’s Ladder of Engagement 80
6.2 Farming Is the New Hipster Occupation of Choice 83
6.3 Invisible Dogs Pledge Form 89
7.1 Autism Speaks’ E-Mail Open Rates 106
8.1 NTEN Journal Survey 124
8.2 Feeding America’s: Social Listening Dashboard 132
8.3 Feeding America’s Facebook Tracking 141
9.1 A Hospital’s Spider Chart 154
9.2 The Humane Society’s Infographic to Report Results 165
9.3 Beth Kanter’s Facebook Insights Dashboard 166
11.1 Social Network Analysis Map of Tech Soup 197
11.2 Using Sticky Notes to Map National Wildlife Foundation’s Social Network 199
12.1 Keywords That the Blue Key Campaign Used to Identify Influencers in Traackr 210
12.2 Blue Key Campaign Metrics for Tracking Twitter Data 212
12.3 The Blue Key Team Uses Google Analytics to Analyze Web Traffic 213
TABLES
4.1 Matching Measurement Tools with Objectives 52
5.1 Planning the Value of Social Media 68
8.1 Selecting Measurement Tools to Measure Your Goals 122
8.2 Comparison of Survey Tools 127
8.3 Comparison of Manual and Automated Media Content Analysis 133
B.1 Crawl, Walk, Run, Fly Assessment Tool 251
