Foreword.
Preface.
Acknowledgments.
Introduction and Overview.
1. Making a Commitment to Success.
2. Sales Speak: Selling, Speaking, and the Partnership between the Two.
3. Mistake Number 1: Winging It.
4. Mistake Number 2: Being Too Informative versus Persuasive.
5. Mistake Number 3: Misusing the Allotted Time.
6. Mistake Number 4: Providing Inadequate Support.
7. Mistake Number 5: Failing to Close the Sale.
8. Mistake Number 6: Being Boring, Boring, Boring.
9. Mistake Number 7: Relying Too Much on Visual Aids.
10. Mistake Number 8: Distracting Gestures and Body Language.
11. Mistake Number 9: Wearing Inappropriate Dress.
12. Is There a 10th Mistake? Failing to Earn the Right to Be Heard.
13. How to Do a Self-Evaluation.
14. Pearls of Wisdom—Great Sales Stories and Insights.
15. Summary: The Nine Biggest Mistakes.
Bibliography.
Index.
How to Contact the Author.