Operations and Supply Chain Management, 13th Edition

Operations and Supply Chain Management, as the title indicates, provides increased emphasis on supply chain management in the 13th Edition. The 13th Edition continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite.

• McGraw-Hill Connect Operations Management. Connect offers a number of powerful tools and features to make managing assignments easier, so you can spend more time teaching. Students can engage with their coursework anytime and anywhere, making the learning process more accessible and efficient. In short, Connect facilitates student learning and optimizes your time and energies, enabling you to focus on course content, teaching, and student learning.
• McGraw-Hill's Connect includes all the quick studies, exercises, and problems from each chapter in a web-based homework administration environment and allows instructors to design their own quizzes, homework assignments, and practice problem sets. Connect also provides automatic grading and feedback to both students and instructors.
• The algorithmic mode of Connect presents students with unique data for each exercise and each attempt, providing aninfinite number of assignments with solutions. Consequently, students can work the same problem structure with different number sets until they master the task.
• Beyond the Connect features mentioned above, Connect Plusincludes access to an integrated, online version of the text.Connect Plus is available with a new book at no additional charge!
• In this 13nd edition, we have significantly strengthened the supply chain management material. This is particularly true in the areas of purchasing and strategic sourcing, and in lean supply chain analysis.
• Another major emphasis is in the area of sustainability as it relates to operations and supply chain processes. Sustainability has been woven into the book in several areas including strategy, quality management and value stream mapping, purchasing and global sourcing, and lean supply chain analysis. Sustainably is a topic that fits well within operation and supply chain management due to the strong tie between being green and being efficient. This is sometimes a synergistic relationship, but often involves a difficult trade-off that needs to be considered. The reality of global customers, global suppliers, and global supply chains has made the global firm recognizes the importance of being both lean and green to ensure competitiveness.
• In this edition we introduce a new chapter focused on Healthcare Operations. This chapter describes special characteristics of Hospitals and Clinics in a context that relates to other topics included in the book. Internal processes such as the layout and flow of patients (called 'care chains') through the facility are discussed together with the material supply chains needed to support these facilities.
• Project Management has been moved from Chapter 3 to Chapter 10 and is now part of the section on Manufacturing, Service, and Healthcare Processes.
• A 'Super Quiz' is now included at the end of each chapter. This allows students to see how well they understand the material using a format that is similar to what they might see in an exam. The questions are designed in a short answer fill-in-the-blank format. Many of the questions are straight forward, but in each chapter we have included a few more insightful questions that require true understanding of the material. You may want to go over these questions with your students as part of a review session prior to an exam.
• Numbered learning objectives have been added to the beginning of each chapter.
• Step-by-step worked solutions for every example/solution in the text are now included on the text web site.

• • Comprehensive coverage of Operations and Supply Chain Management, including both services and manufacturing.
  • ScreenCam Tutorials covering the use of Excel, Excel templates, and problem solving in general.
  • Balanced coverage of strategic decision-making as well as quantitative analysis and technology necessary for successful operations support.
  • Lively and motivating writing style and choice of companies and vignettes which provide interest and motivation for students at both the undergrad and MBA level.
  • Text supported by comprehensive text support web site-the Online Learning Center www.mhhe.com/jacobs13e along with Jacobs OM site- www.pom.edu