Operations And Supply Chain Management, 15th Edition

Section One: STRATEGY, PRODUCTS, AND CAPACITY Chapter 1: Introduction Chapter 2: Strategy Chapter 3: Design of Products and Services Chapter 4: Project Management Chapter 5: Strategic Capacity Management Chapter 6: Learning Curves Section Two: MANUFACTURING AND SERVICE PROCESSES Chapter 7: Manufacturing Processes Chapter 8: Facility Layout Chapter 9: Service Processes Chapter 10: Waiting Line Analysis and Simulation Chapter 11: Process Design and Analysis Chapter 12: Six Sigma Quality Chapter 13: Statistical Quality Control Section Three: SUPPLY CHAIN PROCESSES Chapter 14: Lean Supply Chains Chapter 15: Logistics, Distribution, and Transportation Chapter 16: Global Sourcing and Procurement Section Four: SUPPLY AND DEMAND PLANNING AND CONTROL Chapter 17: Enterprise Resource Planning Systems Chapter 18: Forecasting Chapter 19: Sales and Operations Planning Chapter 20: Inventory Management Chapter 21: Material Requirements Planning Chapter 22: Workcenter Scheduling Chapter 23: Theory of Constraints Section Five: SPECIAL TOPICS Chapter 24: Health Care Chapter 25: Operations Consulting APPENDICES Appendix A: Linear Programming Using the Excel Solver Appendix B: Operations Technology Appendix C: Financial Analysis Appendix D: Answers to Selected Problems Appendix H: Uniformly Distributed Random Digits Appendix I: Interest Tables PHOTO CREDITS NAME INDEX SUBJECT INDEX

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.