Operations Management, 7th Edition

Operations Management, 7th Edition

Edited by Nigel Slack · Alistair Brandon-Jones · Robert Johnston
Pearson U.K._ June 2013

Specifications

ISBN-13
9780273776208
Publisher
Pearson U.K._
Publication
June 2013
Format
Paperback , 712 pages
Jurisdiction
U.K. ? Countri(es) for reference only

Details

Operations management is important, exciting, challenging … and everywhere you look!

 

  • Important, because it enables organisations to provide services and products that we all need
  • Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
  • Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
  • And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

 

‘Operations Management’ focuses on the sustainable and socially responsible imperatives of operations management, using over 120 cases and illustrations of real-life operations around the world, including Apple, Médecins Sans Frontières, Amazon, Ecover, Dyson, Disneyland Paris, Google, The North Face, and many more.

Features

  • Full matrix of case studies used in the book, listing the company name and size, region, and sector/activity it falls into, enabling you to successfully plan your teaching.
  • Operations in Practice boxes bring to life the operational issues faced by real businesses
  • Critical Commentaries show a diversity of viewpoints in this wide-spanning discipline, encouraging class debate
  • Short cases help to consolidate students' learning of major themes
  • End of chapter case studies serve as illustrations or as the basis of class discussions

Table of Contents

Brief contents

Guide to ‘operations in practice’, examples, short cases and case studies  

Making the most of this book and MyOMLab   

Preface

To the Instructor   

To the Student

Ten steps to getting a better grade in operations management   

About the authors   

Acknowledgements

 

Part One INTRODUCTION  

1 Operations management  

2 Operations performance  

3 Operations strategy  

 

Part Two DESIGN

4 Process design  

5 Innovation and design in services and products  

6 Supply network design   

Supplement to Chapter 6 – Forecasting  

7 Layout and flow

8 Process technology   

9 People, jobs and organization  

Supplement to Chapter 9 – Work study  

 

Part Three DELIVER – PLANNING AND CONTROL

10  The nature of planning and control  

11  Capacity management

Supplement to Chapter 11 – Analytical queuing models  

12  Inventory planning and control  

13  Supply chain management  

14  Enterprise resource planning (ERP)  

Supplement to Chapter 14 – Materials requirements planning (MRP)  

15  Lean synchronization  

16  Project management

17  Quality management   

Supplement to Chapter 17 – Statistical process control (SPC)

 

Part Four IMPROVEMENT  

18  Operations improvement  

19  Risk management   

20  Organizing for improvement  

 

Part Five CORPORATE SOCIAL RESPONSIBILITY  

21  Operations and corporate social responsibility (CSR)

Notes on chapters   

Glossary  

Index  

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