Operations Management, 7th Edition

Operations management is important, exciting, challenging … and everywhere you look!

• Important, because it enables organisations to provide services and products that we all need
• Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
• Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
• And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

‘Operations Management’ focuses on the sustainable and socially responsible imperatives of operations management, using over 120 cases and illustrations of real-life operations around the world, including Apple, Médecins Sans Frontières, Amazon, Ecover, Dyson, Disneyland Paris, Google, The North Face, and many more.

Features

• Full matrix of case studies used in the book, listing the company name and size, region, and sector/activity it falls into, enabling you to successfully plan your teaching.
• Operations in Practice boxes bring to life the operational issues faced by real businesses
• Critical Commentaries show a diversity of viewpoints in this wide-spanning discipline, encouraging class debate
• Short cases help to consolidate students' learning of major themes
• End of chapter case studies serve as illustrations or as the basis of class discussions