Operations Management

Operations Management

Edited by William Stevenson · Chee Chuong Sum
McGraw Hill Higher Education March 2010

Specifications

ISBN-13
9780071270625
Publisher
McGraw Hill Higher Education
Publication
March 2010
Format
Paperback , 848 pages
Jurisdiction
International ? Countri(es) for reference only

Details

Operations Management: An Asian Perspective features the very latest concepts and applications in this dynamic field, while preserving the foundations that have made the text a market leader. The book is intended as an introductory textbook, and covers both strategic issues and practical applications. Among the topics are forecasting, product and service design, capacity planning, management of quality and quality control, inventory management, scheduling, supply chain management, and project management. Examples and case studies have been adapted for the Asian context to make the text more approachable for students in Asia.

Stevenson and Sum's careful explanations and easy-to-follow format supports students in understanding operations management concepts and applying tools and methods. The material in this text places an emphasis on problem solving. By providing detailed examples, solved problems, operation tours, and rich discussion questions, problems, and case assignments, students learn by doing with this book.

Table of Contents

Preface
Note to the Student
Walk-through

1 Introduction to Operations Management 
2 Competitiveness, Strategy, and Productivity 
3 Forecasting
4 Product and Service Design 
SUPPLEMENT TO CHAPTER 4: Reliability 
5 Strategic Capacity Planning for Products and Services 
SUPPLEMENT TO CHAPTER 5: Decision Theory 
6 Process Selection and Facility Layout 
SUPPLEMENT TO CHAPTER 6: Linear Programming 
7 Design of Work Systems 
SUPPLEMENT TO CHAPTER 7: Learning Curves 
8 Location Planning and Analysis 
SUPPLEMENT TO CHAPTER 8: The Transportation Model 
9 Management of Quality 
10 Quality Control 
SUPPLEMENT TO CHAPTER 10: Acceptance Sampling 
11 Supply Chain Management 
12 Inventory Management 
13 Aggregate Planning 
14 MRP and ERP 
15 JIT and Lean Operations 
SUPPLEMENT TO CHAPTER 15: Maintenance 
16 Scheduling 
17 Project Management 

Appendix A: Answers to Selected Problems 
Appendix B: Tables 
Photo Credits 
Index

About the Author

Chee Chuong Sum

Sum Chee Chuong is an associate professor at the Department of Decision Sciences, National University of Singapore. He has a BEng (Hons) degree from the National University of Singapore and holds a PhD in operations management from the University of Minnesota, USA. He is currently the academic director of the NUS MBA programme and was the former director of professional education at the Logistics Institute ' Asia Pacific (TLI-AP). An active consultant and executive trainer, he has serviced private and public organisations such as BaxGlobal, Exel, DHL, Singapore Airlines, IBM, Shell, IKEA, Kaifa (Shenzhen), APP (Indonesia), Singapore Confederation of Industries, Ministry of Health (Singapore), Ministry of Defence (Singapore), Chartered Institute of Transport (Singapore), Singapore Technologies Logistics and SPRING Singapore. He is the winner of the Faculty Educator Award for 2006/07. His current research interests are in the development of operations and supply chain capabilities, Enterprise Resource Planning (ERP), operations strategy, and global operations management. His research has appeared in leading international journals such as Decision Sciences, Journal of Operations Management, IIE (Trans), European Journal of Operational Research, and Omega. Before joining academia, he worked as an information systems officer in a computer organisation and an engineer in an aerospace company.

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