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Optimizing and Assessing Information Technology

Optimizing and Assessing Information Technology Improving Business Project Execution

Author: K. Scott Proctor
Publisher: John Wiley & Sons
ISBN: 9781118000014
Published In: August 2011
Format: Hardback , 233 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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A valuable guide to making better IT decisions within business

Optimizing and Assessing Information Technology is designed to be both easy-to-use and immediately useful. Engaging and accessible, this book has been created to help you focus on improving business project execution through effective IT optimization and assessment. While it skillfully outlines a framework for optimizing and assessing IT, it does not get into specific technologies per se, given the rapid and increasing pace of technical change across the world today.

Optimizing and Assessing Information Technology involves a step-by-step process whereby various aspects of IT are evaluated. In addition to the book itself, a companion website offers templates, checklists, and related materials for your reference and use. With this book as your guide, you'll be able to generate an accurate and reliable assessment of a company's IT operations and identify areas on which to focus to optimize IT. Topics such as "against what to assess operations" and "optimized as compared to what" will be addressed throughout the course of this reliable resource.

Introduces the concept of the IT Pillars Model (IPM) for optimizing and assessing IT and examines where and how the IPM fits into the overall operations of a business
Filled with the author's experience of working across the field of IT in both small and large companies
Offers the most detailed, hands-on user's guide to the principles and practice of the IPM by examining each aspect of the IPM in the context of case studies
Covers the topic of tools and reporting, including analytical tools such as ROI, benchmarking, and metrics

Optimizing and Assessing Information Technology provides valuable insights into this discipline, but the coverage of IT in this book extends beyond technology itself. It also covers various aspects of the people, processes, and technology components associated with IT as a whole.

Preface xiii

PART ONE

Introduction to the IT Pillars Model

CHAPTER 1

IT Fundamentals 3

Optimizing and Assessing IT 4

Introducing the IT Pillars Model 5

Summary 12

CHAPTER 2

The Role of IT in Business Operations 13

Models and Definitions 13

Strategy 16

Business Model 17

Operating Model 17

Enterprise Architecture 17

CHAPTER 3

The Strategy Pillar 21

From Strategy to Delivery 21

People 23

Process 23

Technology 28

Next Steps 31

CHAPTER 4

The Project Management Pillar 33

From Strategy to Delivery 33

People 37

Process 39

Technology 39

Next Steps 42

CHAPTER 5

The Operational Excellence Pillar 43

From Strategy to Delivery 43

People 47

Process 48

Technology 49

Ending with the Customers 51

CHAPTER 6

The IPM Scorecard 55

Overview of the Process 55

Example Scorecard 57

Template Details 64

Summary 64

PART TWO

Case Study 1: A Mature Organization

CHAPTER 7

Introduction to Case Study 1 67

Company Background 67

Financials 69

Operations 69

IT Organization 69

Corporate and IT Goals 70

CHAPTER 8

The Strategy Pillar of a Mature Organization 73

Background 73

People 73

Process 79

Technology 83

CHAPTER 9

The Project Management Pillar of a Mature Organization 91

People 91

Process 98

Technology 99

CHAPTER 10

The Operational Excellence Pillar of a Mature Organization 107

People 107

Process 111

Technology 115

CHAPTER 11

The IPM Scorecard of a Mature Organization 123

Assessed 123

Optimized 126

Summary 131

PART THREE

Case Study 2: A Growing Organization

CHAPTER 12

Introduction to Case Study 2 135

Company Background 135

Financials 137

Operations 137

IT Organization 137

Corporate and IT Goals 139

CHAPTER 13

The Strategy Pillar of a Growing Organization 141

People 143

Process 147

Technology 151

CHAPTER 14

The Project Management Pillar of a Growing Organization 159

People 159

Process 165

Technology 165

CHAPTER 15

The Operational Excellence Pillar of a Growing Organization 175

People 175

Process 182

Technology 186

CHAPTER 16

The IPM Scorecard of a Growing Organization 191

Assessed 191

Optimized 194

Summary 199

PART FOUR

Tools and Reporting

CHAPTER 17

IT Measures, Metrics, and Indicators 203

Data, Information, Knowledge, and Wisdom 204

Measures, Metrics, and Indicators 204

Benchmarking 205

ROI 205

CHAPTER 18

Reporting 207

Simple IT Assessment 208

PPT Assessment 208

Cost Assessment 208

Acquisition Integration Assessment 210

Red Flag Report 211

Summary 212

CHAPTER 19

Conclusion 213

About the Web Site 221

Notes 223

About the Author 227

Index 229

K. SCOTT PROCTOR is the CTO and Head of Quality for the Global Marketing Services Division of GSI Commerce, now a part of eBay. His experience includes working as an executive director at AstraZeneca Pharmaceuticals in the United States and as the CIO at GE Healthcare Life Sciences in Sweden. Proctor earned his BA, MBA, and MS from the University of Virginia and is a CFA (Chartered Financial Analyst) charterholder. He is a Certified Six Sigma Black Belt (CSSBB) by the American Society for Quality (ASQ) and has an ITIL (v3) Foundation Certificate in IT service management. Proctor is the author of two editions of a book on financial modeling published by Wiley, as well as a number of scientific publications in the field of ophthalmology.