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New Arrival Outsourcing: A Practical Guide, 2nd Edition

Outsourcing: A Practical Guide, 2nd Edition

  • Author:
  • Publisher: Globe Law and Business
  • ISBN: 9781787424302
  • Published In: January 2021
  • Format: Hardback , 350 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only
HKD 2,160.00
Delivery Time: around 2-3 weeks
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  • Description 
  • Contents 
  • Details

    Outsourcing remains a global growth industry. New technologies and approaches have transformed the way in which services can be delivered with ever better service quality and lower cost, with robotic process automation (RPA) significantly reducing the numbers of supplier personnel required to deliver such projects, and the application of artificial intelligence tools dramatically improving some of the service outputs and outcomes. Now that the world is facing up to the impact of Covid-19 in terms of pressures on cost bases and the realisation that far more roles than previously understood can be effectively undertaken remotely, we can anticipate that there will be a further step change in the use of outsourcing as a core business strategy.

    This book is the fully updated second edition of the key text on outsourcing written by the market-leading global technology and sourcing team at DLA Piper, one of the world's largest law firms. Writing from both a legal and commercial perspective, it considers the complete lifecycle of an outsourcing contract and the variety of legal and contractual issues that can arise in connection with such a project, from the initial genesis of the proposal to outsource all the way through the procurement process and onto post-contract signature contract management. In so doing, it also breaks down the core outsourcing contract into its constituent parts, explains the rationale for the relevant provisions (from both a customer and service provider perspective), and provides guidance as to current market practice, options and trends, including individual nuances relevant to particular jurisdictions.

    The second edition also features new coverage of: 

    • The use of cloud 'backbones';
    • New technologies such as RPA/artificial intelligence;
    • Digital transformation;
    • Data privacy; and 
    • Outsourcing in heavily regulated sectors.

    Whether you are a user of outsourced services, an adviser on outsourcing projects or working with a service provider engaged in the provision of the outsourced services itself, this publication will provide you with an end-to-end guide to the outsourcing contracting process and the detailed terms to be considered and carefully negotiated.

  • Part 1: Preparing to outsource
    Introduction
    Kit Burden
    State of the outsourcing market
    Duncan Pithouse
    Overview of the procurement, negotiation and delivery process
    Kit Burden
    Part 2: Practical guidance and risks
    Role of the client
    Mark Rasdale
    Practical perils and pitfalls
    Paul Allen
    Multi-jurisdictional deals
    Vinny Sanchez
    SIAM/Multi-vendor projects
    Gareth Stokes
    Different types of outsourced services
    Mark Rasdale
    Part 3: Key provisions and issues
    Due diligence and transition
    Sami Rintala
    The services and service levels
    Kristof de Vulder
    Charges and charging models
    Alessandro Ferrari
    Warranties and delivery commitments
    Anne Friedman
    Confidentiality, intellectual property and data
    John McKinlay
    Liability and indemnities
    Nicholas Boyle, Clare Gregory
    HR and ARD/TUPE
    Kai Bodenstedt
    Clare Gregory
    Termination and step in rights
    Chloe Forster
    Assets and third party contracts
    Gregory Manter
    Governance, vendor management and dispute resolution
    Simon Kenyon
    Renegotiations, retenders and reversibility
    Jeanne Dauzier, Jonathan Rofé
    Part 4: Miscellaneous issues
    Impact upon outsourcing of AI and automation
    Nicholas Boyle, Gareth Stokes
    Outsourcing in the age of digital evolution
    Mark O'Conor, Vinny Sanchez
    Data protection
    Rachel De Souza, Ross McKean, Scott Thiel
    Case study: outsourcing in a regulated industry
    Duncan Pithouse, Jan Pohle
    Regional views
    Australia
    Nicholas Boyle
    Belgium
    Kristof de Vulder, Raf Schoefs
    China
    Scott Thiel
    Finland
    Sami Rintala
    France
    Jonathan Rofé
    Germany
    Jan Pohle
    Italy
    Alessandro Ferrari, Filippo Grondona, Giacomo Lusardi
    Netherlands
    Joris Willems
    United Arab Emirates
    Paul Allen
    United Kingdom
    Kit Burden
    United States
    Gregory Manter

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