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Perspectives in Total Quality

Perspectives in Total Quality

Perspectives in Total Quality

Author: Michael J. Stahl
Publisher: John Wiley & Sons
ISBN: 9780631208846
Published In: January 1999
Format: Hardback , 320 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.

A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

Introduction: Michael J. Stahl (University of Tennessee at Knoxville).

Part I: Customers.

Part II: Systems.

Part III: Processes.

Part IV: Continuous Improvement and Assessment.

Michael J. Stahl, PhD, is Program Director, Physician Executive MBA and Distinguished Professor of Management in the College of Business at the University of Tennessee at Knoxville. He has written 50 journal articles and authored, co-authored, or edited ten books in Strategy, Management and Total Quality.

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