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Prescription for Lasting Success

Prescription for Lasting Success Leadership Strategies to Diagnose Problems and Transform Your Organization

  • Author:
  • Publisher: John Wiley & Sons
  • ISBN: 9781118241424
  • Published In: July 2012
  • Format: Hardback , 210 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only
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    Transform your team during crises and establish an enthusiastic and strategic culture

    In an approach similar to the way a doctor reads a chart and runs tests to diagnosis an illness,Prescription for Lasting Success offers a practical system for solving problems in an organization. Leaders can get back on track and increase their effectiveness in spite of significant change. Readers learn to diagnose the 4 Ps: purpose, passion, planning, and people. Using the 4 Ps model, the book gives practical suggestions to help teams, businesses, and associations increase their effectiveness and help organizations transform into dynamic, profitable entities.

    • Particular focus is given to finding ways to incorporate purpose and ignite passion into the workplace, and remove obstacles to peak performance
    • Addresses how the model can be used to achieve peak performance in the workplace and maintain it over an extended period of time
    • Dr. Susan Reynolds is President and CEO of The Institute for Medical Leadership. A former emergency physician, emergency medical center CEO, and White House health care advisor, Dr. Reynolds is the creator and Program Director for the highly acclaimed Chief of Staff Boot Camps

    Get the right prescription for your organization's issues and help them thrive, even in times of great challenge.

  • Acknowledgments xi

    Introduction 1

    Looking Beyond the Chief Complaint 5

    What is Success? 8

    PART ONE The Diagnosis from Outside-In: Assessing Your Organization 11

    CHAPTER 1 Introducing the 4-Ps Model for Strategic Transformation 13

    Defining the 4 Ps of Organizational Transformation 14

    Building a Dynamic Organization 17

    Diagnosing Organizations from Outside-In 17

    Looking Within an Organization 19

    The 4 Ps for Organizational Transformation 20

    The Success of Apple 23

    Diagnosing and Treating 25

    CHAPTER 2 The 4 Ps and Effective Leadership: Assessing Your Leadership Style 27

    Defining the Four Aspects of Personal Health 28

    Leadership and Health 29

    CHAPTER 3 The 4 Ps and Organizational Transformation: Assessing Your Organization 35

    Look Beyond the Chief Complaint 38

    Lasting Success 40

    PART TWO The Treatment from Inside Out: Transforming Your Organization 43

    CHAPTER 4 Realigning Your Organization’s Purpose and Core Values 45

    Core Purpose: The Mission Statement 46

    The Netflix Story: Changing Its Core Purpose 48

    Core Values 50

    Core Values Gone Awry: The Wall Street Debacle 51

    Core Values as Guideposts for Success: The Story of Zappos 52

    Evolving Missions: Assessing Your Market 53

    Personal Mission Statements 55

    Changes in the Healthcare Industry 56

    CHAPTER 5 Restoring Passion in the Workplace 61

    The Effect of a Positive Attitude 62

    The Effect of Negative Emotions 64

    The Biochemistry of Emotion 65

    Releasing Negative Emotions 66

    Dealing with Boredom 66

    Resolving Anger 68

    Dispelling Fear 69

    Recognizing Burnout 72

    The Power of Positive Emotions 72

    The Power of Caring 75

    Passion in the Workplace 75

    CHAPTER 6 Creating and Communicating a Compelling Organizational Vision 79

    The Importance of Vision in an Organization 81

    Where Does Vision Come From? 83

    Creating an Organizational Vision 85

    Guided Imagery Exercise 86

    Vision and Creative Problem Solving: Improving Patient Satisfaction in the Emergency Department 89

    Communicating and Creating Buy-In to Your Vision 90

    Connecting with Your Audience 90

    Listening 91

    Building Rapport 94

    Neuro-Linguistic Programming (NLP) 96

    Are You Visual, Auditory, or Kinesthetic? 98

    NLP Mismatch 100

    Leading with Vision: The Story of Meriter Medical Group 101

    CHAPTER 7 Developing a Strategic Plan for Organizational Transformation 105

    Internal and External Organizational Analysis 106

    Goal Setting 107

    TheWorking-Backwards Process 108

    Developing Three to Five Specific Organizational Goals 109

    Developing Two to Four Specific Objectives for Each Goal 110

    Time: Create a Timeline for Each Step 110

    Talent: Build Your Team 115

    Treasure: DetermineWhat Resources You Need 115

    Do a Reality Check 116

    Prioritizing Goals and Objectives 116

    Remain Open to New Opportunities 117

    Telling Others about Your Goals—AWord of Caution 118

    Create a Feedback Loop to Assess Your Progress on a Quarterly Basis, and Adjust Your Plan

    Accordingly 119

    Reward Your Team for Reaching Milestones 119

    Personal Strategic Planning 120

    CHAPTER 8 Developing People, Transforming Your Culture 123

    The Value of the Right Human Capital 124

    Motivating Others 126

    Coaching to Improve Performance 127

    Mentoring Generation Y 130

    Building an Effective Team 132

    Invest in People 135

    The Power of Rewards 136

    Physical Assets 137

    CHAPTER 9 Making Success Last: The 5th P, Perseverance 141

    The 5th P: Perseverance 142

    Elements of Perseverance 145

    The Importance of Renewal 147

    Building versus Maintaining 149

    The Time Frame Challenge 150

    Perseverance in Business 150

    Assessing Perseverance 152

    Personal Perseverance Scale 153

    Organizational Perseverance Scale 153

    Improving Commitment 153

    Improving Focus 154

    Improving Endurance 154

    Improving Renewal 155

    CHAPTER 10 The Final Prescription: A Strategic Transformation Summit 157

    Putting All 5 Ps Together 158

    Pre-Summit Preparation 159

    Step 1: Choose the Right People to Participate in the Summit 159

    Step 2: Do an Environmental Scan 159

    Step 3: Do a SWOT Analysis. Identify Key Issues that Need to be Addressed 160

    Step 4: Complete an Organizational Health Assessment 160

    The 5 Ps Summit 161

    Introduction: Give an Overview of the 5 Ps Process 161

    The 1st P: Purpose and Core Values 161

    The 2nd P: Passion 162

    The 3rd P: Planning—Part 1: Vision 163

    The 3rd P: Planning—Part 2: Setting Goals and Objectives 164

    The 4th P: People and Physical Assets 165

    The 5th P: Perseverance 167

    An Organization in Transformation: The California Medical Association 169

    Transforming Your Organization 172

    APPENDIX A Personal Health Assessment 175

    Personal Health Assessment 176

    Person: Physical Health 176

    Planning: Mental Health 177

    Passion: Emotional Health 178

    Purpose: Spiritual Health 179

    Total Health Assessment Score 180

    Interpretation of Scores 180

    Person: Physical Health 180

    Planning: Mental Health 181

    Passion: Emotional Health 181

    Purpose: Spiritual Health 182

    Total Health 183

    APPENDIX B Organizational Health Assessment 185

    Organizational Health Assessment 186

    People and Physical Assets 186

    Planning 187

    Passion 188

    Purpose 189

    Total Organizational Health Assessment Score 190

    Interpretation of Scores 190

    People and Physical Assets 190

    Planning 191

    Passion 191

    Purpose 192

    Total Organizational Health 193

    Notes 195

    About the Author 203

    Index 205

  • SUSAN F. REYNOLDS, MD, Phd, is the President and CEO of The Institute for Medical Leadership®, which for over twelve years has been conducting organizational assessments, leadership development seminars, executive and physician coaching, and strategic planning retreats for numerous organizations. A former emergency physician, emergency medical center CEO, and White House healthcare advisor, Dr. Reynolds is the creator and Program Director for the highly acclaimed Chief of Staff Boot Camp®. She is also a keynote speaker and consultant for businesses and Fortune 500 companies, as well as hospitals, health systems and medical society CEOs, and physician leaders.

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