Resolving Conflict A Practical Approach, 4th Edition

Name: Resolving Conflict
Brand: Oxford University Press
SKU: 9780195568042
Price: 819.65 HKD
Availability: OutOfStock
Author: Gregory Tillett
ISBN: 9780195568042

By Gregory Tillett

Oxford University Press October 2009

Specifications

ISBN-13: 9780195568042
Publisher: Oxford University Press
Publication: October 2009
Format: Paperback , 320 pages
Jurisdiction: Australia ? Countri(es) for reference only

Details

Conflict is an inevitable and pervasive aspect of our lives, occuring between individuals, in families and communities, in businesses and between nations.

Resolving Conflict draws on the latest developments in research and practice and explores a wide range of human conflict situations. Offering basic principles and creative problem-solving strategies and now even more practical in its fourth edition, Resolving Conflict uses case studies, questions, examples and checklists to help readers develop an informed, critical and reflective approach to dispute resolution.

Readership: Undergraduate students studying alternative dispute resolution, conflict resolution, conflict management, mediation and negotiation as part of their law, legal studies and business degrees.

1: Conflict and Its Resolution
2: Communication and Conflict Resolution
3: Investigation for Dispute Resolution
4: Dispute-resolving Interviewing
5: Analysing Conflict
6: Evaluation for Dispute Resolution
7: Planning and Preparation for Resolution
8: Collaborative Processes
9: Facilitative Processes including Mediation
10: Determinative Processes including Arbitration
11: The Conflict-resolution Process
13: Practical Conflict-resolution Skills
14: Specific Types and Areas of Conflict
15: Conflict Resolution, the Law, and Ethics
16: Making Conflict Resolution Work
17: An Example of Analysis and Planning