Retiring the Generation Gap How Employees Young and Old Can Find Common Ground

Author: Jennifer J. Deal
Publisher: John Wiley & Sons
ISBN: 9780787985257
Published In: November 2006
Format: Hardback , 272 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Contents
Author

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Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace. Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations.

Preface.

Introduction Do Not Pass Go Without Reading This Chapter!

Principle 1 All Generations Have Similar Values; They Just Express Them Differently.

Principle 2 Everyone Wants Respect; They Just Don’t Define It the Same Way.

Principle 3 Trust Matters.

Principle 4 People Want Leaders Who Are Credible and Trustworthy.

Principle 5 Organizational Politics Is a Problem—No Matter How Old (or Young) You Are.

Principle 6 No One Really Likes Change.

Principle 7 Loyalty Depends on the Context, Not on the Generation.

Principle 8 It’s as Easy to Retain a Young Person as an Older One—If You Do the Right Things.

Principle 9 Everyone Wants to Learn—More Than Just About Anything Else.

Principle 10 Almost Everyone Wants a Coach.

Conclusion.

Answers to a Few Questions.

Appendix A.

Appendix B.

Appendix C.

Appendix D.

Appendix E.

Appendix F.

References and Suggested Reading.

Acknowledgments.

About the Author.

Index.

About the Center for Creative Leadership.

Jennifer Deal is a research scientist at the Center for Creative Leadership (CCL) in San Diego, California, where she manages CCL's World Leadership Survey and the Emerging Leaders research project. She holds a B.A. from Haverford College and a Ph.D. in industrial/organizational psychology from The Ohio State University.
The Center for Creative Leadership (CCL) is a nonprofit educational institution with international reach whose mission is to advance the understanding, practice, and development of leadership for the benefit of society worldwide. From its campuses in Greensboro, North Carolina; Colorado Springs, Colorado; San Diego, California; Brussels, Belgium; and Singapore, it conducts research, produces publications and assessment tools, and offers a variety of educational programs. The Financial Times has ranked CCL among the world's top 5 providers of executive education. For more information, visit CCL's Web site at www.ccl.org.