Scientific Selling Creating High Performance Sales Teams through Applied Psychology and Testing

Edited by Nancy Martini · Geoffrey James
John Wiley & Sons March 2012

Specifications

ISBN-13
9781118167977
Publisher
John Wiley & Sons
Publication
March 2012
Format
Hardback , 216 pages
Jurisdiction
International ? Countri(es) for reference only

Details

A truly scientific approach to measuring and improving sales performance

Scientific Selling shows how statistically valid measurement can improve every element of the sales environment—from management to coaching to training to creating long-term sustainable sales results. Sales organizations that embrace applied psychology and testing become more competitive because they don’t waste resources on irrelevant or counterproductive activities. Managers can better assess the reasons behind individual and group performance and predictably improve sales results, while fostering a sales culture that attracts and retains personnel who have the drive and motivation to be successful.

Scientific Sellingincludes more than a dozen specific stories demonstrating how scientific measurement improved overall sales performance through easily understood graphics, charts, and descriptions. It details how those teams were measured and how those metrics changed as the result of better hiring practices and better targeted coaching and sales training. Through these detailed case studies, Scientific Selling illustrates the importance of measurement for steering the success of your company. The book:

Describes how the Clark-Mortenson Agency used scientifically proven data-based assessment tools to provide individual sales professionals with a very specific overview to determine their current strengths and areas of growth

Examines Meadowbrook Golf’s program to “manage for individual success” by using scientific testing and measurement to help its top managers understand what motivated their employees

Details how Yankee Candle used scientific measurement to identify the right people to hire, and then used customer case studies and role-playing to focus on leveraging each individual’s natural behavior to sell, thereby creating increases of 40 percent in sales revenue for trained individuals

Scientific testing and measurement can leverage current strengths, identify areas for growth, and increase revenue. Chart your company’s course through the power of Scientific Selling.

Table of Contents

Acknowledgments vii

Foreword Geoffrey James xiii

Preface xvii

Chapter 1 The Science of Selling 1

Chapter 2 The Science of Behavioral Assessment 17

Chapter 3 The Science of Sales Skills Assessment 35

Chapter 4 The Science of Hiring Sales Talent 49

Chapter 5 The Science of Sales Training 71

Chapter 6 The Science of Sales Coaching 93

Chapter 7 The Science of Sales Management 115

Chapter 8 The Science of Sales Process 147

Chapter 9 How Scientific Is It? 181

Chapter 10 The Future of Scientific Selling 199

Index 211

About the Author

NANCY MARTINI is the President and CEO of PI Worldwide, a privately held international management consulting company. PI Worldwide has forty-five locations around the world, with more than 350 consultants and is active in 144 countries. She is the author of Customer Focused Selling and has been interviewed and published regularly in several magazines including Selling Power, Talent, Chief Learning Officer, Forbes.com, and One to One Media, among others.

GEOFFREY JAMES is an award-winning journalist who writes a daily column for Inc.com and previously wrote Sales Machine, the world's most-visited sales-oriented blog. He's authored hundreds of articles for publications like Wired and SellingPower, as well as several books, including How to Say It: Business to Business Selling and The Tao of Programming. Visit: piworldwide.com and geoffreyjames.com

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