The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook
TOC

The 60-Minute Active Training Series How to Resolve Conflict Effectively, Participant's Workbook

Edited by Mel Silberman · Freda Hansburg
John Wiley & Sons November 2004

Specifications

ISBN-13
9780787973568
Publisher
John Wiley & Sons
Publication
November 2004
Format
Paperback , 24 pages
Jurisdiction
International ? Countri(es) for reference only

Details

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win-win situation. How to Resolve Conflict Effectively, Participant’s Workbook   from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to
  • Get tension right out on the table
  • Figure out what’s bothering the other person
  • Communicate the real, underlying concerns

Table of Contents

About This Brief Training Session.

Word Association.

Self-Assessment.

Comfort with Conflict.

Four Styles of Conflict.

Role for Dr. Roland.

Role for Dr. Jones.

Getting to Win/Win.

Try It: Experiments in Change.

Reading.

About the Author

Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.

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