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The CIO Playbook

The CIO Playbook Strategies and Best Practices for IT Leaders to Deliver Value

Author: Nicholas R. Colisto
Publisher: John Wiley & Sons
ISBN: 9781118347591
Published In: July 2012
Format: Hardback , 218 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Praise for The CIO Playbook

"The most trusted advisors chief information officers have are other CIOs, and Nicholas Colisto capitalizes beautifully on that fact in The CIO Playbook. This highly readable guide to succeeding in one of the toughest jobs in the C-suite features a step-by-step framework that is practical, focused, and quite specific. The strategies Nicholas describes come to life through anecdotes and straightforward advice from many of the industry's most respected CIOs who share their advice on everything from partnering with business colleagues to innovating and delivering results."
—Maryfran Johnson, Editor in Chief, CIO Magazine and Events

"The CIO Playbook is a must-read for technology management executives in all industries. It provides concrete solutions for reshaping the partnership between information systems organizations and the business to enable growth through innovation. It is a practical guide to navigating risks in an environment where technology is evolving continuously and the economic landscape is transforming routinely. Nicholas Colisto managed to weave strategy and tactics in a book that is both thought provoking and applicable."
—Gabrielle Wolfson, Chief Information Officer, Panasonic Corporation of North America

"The CIO Playbook is a no-fluff, high-value read. Nicholas has done a great job in leveraging collective intelligence to first identify the real and pressing issues that IT leaders struggle with, and then offer pragmatic strategies to address them. A very well-structured treasure chest of knowledge and insights that every current and aspiring IT leader must own and refer to."
—Sanjog Aul, Host, CIO Talk Radio

"From strategic project selection to optimizing alignment so that it best benefits the business, The CIO Playbook is written to help CIOs improve their effectiveness."
—Ron V. Rose, Senior Vice President, Dell.com

"Nicholas Colisto takes a practical approach to sharing an incredibly useful framework for how CIOs can help their organizations leverage technology to transform their enterprises. This book is a valuable tool that every IT executive should have in their tool belt."
—Larry Bonfante, CIO, USTA; author of Lessons in IT Transformation

"A refreshing, innovative approach to educating and influencing us through pragmatic to breakthrough advice in the form of quotes from a carefully selected who's who in the industry who advise what they learned from meeting head-on and conquering the toughest challenges in technology management."
—Frank Kovacs, Lead, Cloud Computing - CIO Services, Ernst & Young

Preface xi

Acknowledgments xv

Chapter 1: Step 1: Partner 1

Partnership versus Alignment 2

Build Business Partnerships 2

Develop an IT Strategic Plan 9

Different Approaches to Strategic Planning 20

Cloud Computing Is Changing the Role of IT 24

Chapter 2: Step 2: Organize 31

Brand Your Department 32

Define an IT Organizational Model 33

Define a Project Methodology 35

Manage the Software Selection Process 37

Maintain a Portfolio of Products and Services 41

PPM Software 44

Understand Your Capacity 44

Create IT Policies 45

Manage the Technology Partners 46

Benchmark IT 50

Chapter 3: Step 3: Innovate 55

Turn Ideas into Action 56

Create a Governance Framework 56

Demonstrate the Possibilities 63

Think Big 65

Develop Business Cases 68

Package Innovation 70

Go Green 74

Chapter 4: Step 4: Deliver 77

Why System Implementations Fail 78

Develop a High-Performance Team 79

Develop a Team-Building Program 80

Discover Organizational Readiness 86

Develop and Implement 94

Get Insanely Motivated 96

Just Say No 97

Manage Transitions 98

Measure Benefits 99

Communicate IT Value 103

Create a Communication Program 104

Go Global with Infrastructure 120

Choose the Right Number of Instances 121

Chapter 5: Step 5: Support 125

Create Service Level Agreements 126

Determine an Approach to IT Charge-Backs 135

Manage Operational Performance 136

Develop a Super User Program 137

Encourage Feedback 142

Standardize Communications 147

Build a Shared Service Center 149

Chapter 6: Step 6: Protect 153

Define Risk Management Goals 154

Be Transparent with Risk Management 155

Safeguard Cloud Computing 156

Safeguard Mobility 159

Safeguard Social Media 162

Chapter 7: Step 7: Grow 165

Standardize Job Descriptions 166

Develop a Role-Based Training Program 169

Rotate Your Staff 174

Retain Critical Skills 180

Cultivate High Potential 184

Recruit the Best 189

Foster Teamwork through Community Service 193

Recognize and Reward Employees 194

Build Your Personal Brand 196

Prepare Yourself for the New Workforce 196

Conclusion: 199

Touchdown Passes 199

Use Governance to Avoid Chaos 200

Show People How They Fit In 200

Just Say No 200

Don’t Be Afraid to Take Risks 201

Manage Operational Performance 201

Use Meetings to Drive Deliverables 201

Build Awesome Teams 202

Bibliography 205

About the Author 211

About the Website 213

Index 215

NICHOLAS R. COLISTO is Vice President and Chief Information Officer at Hovnanian Enterprises, Inc., a large national homebuilder. Prior to joining Hovnanian, he held key information technology leadership positions at large organizations including PepsiCo, Priceline.com, Hyperion Solutions, Boehringer Ingelheim, and Bayer Corporation. He is the recipient of several industry awards, including the 2011 Computerworld Premier 100 IT Leaders.