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The Diversity Training Activity Book

The Diversity Training Activity Book

Name: The Diversity Training Activity Book
Brand: Amacom
SKU: 9780814415368
Price: 350.00 HKD
Availability: OutOfStock
Author: Jonamay Lambert; Selma Myers
ISBN: 9780814415368

Edited by Jonamay Lambert · Selma Myers

Amacom July 2009

Specifications

ISBN-13: 9780814415368
Publisher: Amacom
Publication: July 2009
Format: Paperback , 320 pages
Jurisdiction: International ? Countri(es) for reference only

Details

An empathetic, practical guide for creating a more open-minded, understanding workplace.

With our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere. The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Tested with hundreds of participants to ensure the appropriateness and effectiveness for a variety of diversity training needs, the simple activities in this book will help employees at all levels cope with cultural and gender differences and master new skills for communicating more effectively. Here readers will learn how to:

• share their beliefs about coworkers of different backgrounds

• manage a culturally diverse workforce

• deal with issues of gender in the workplace

• understand differences in dress, appearance, and social customs

Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.

Preface v

Symbols 1

Introduction 3

Part 1—DIVERSITY ICEBREAKERS

1. Name That Feeling 13

2. Diversity Letter Game 15

3. Who Do You Know? 17

4. Time Marches On 19

5. Back to the Future 21

6. Into the Future 23

7. Cultural Hat Dance 25

8. Take Your Pick—Learning Styles 27

9. Political Savvy 29

10. Head in the Clouds, Nose to the Grindstone 31

Part 2—CULTURE AND DIVERSITY

11. Introductions 35

12. Understanding the Impact of Culture on Work 37

13. Ups and Downs 43

14. Personal Influences 45

15. The Way It Is: The Real Issues 51

16. What Is Culture? The Iceberg Theory 53

17. Cultural Baggage 57

18. First Thoughts 59

19. Points of View 65

20. Seeing Is Believing, or Is It? 69

21. Communicating Our Way 75

22. DESO Model of Intercultural Communication 79

23. Qualities That Make a Difference 89

24. Addressing Language Barriers 93

25. Action Plan 103

26. The Impact of Change 107

Part 3—CHANGE, COMMUNICATION, AND CONFLICT RESOLUTION

27. Dealing with Change: Barriers and Strategies 115

28. Self-Assessment Regarding Change 121

29. Introduction to Listening: A Self-Inventory 125

30. Name Your Partner 131

31. Non-Verbal Communication 133

32. Self-Talk 143

33. Coaching Across Cultures 157

34. Multicultural Team Building 171

35. Addressing Conflict Resolution 183

36. Resolving Disputes: Skills for Third-Party Intervention 203

Part 4—GENDER AT WORK

37. Historical Overview 221

38. Gender Issues at Work 229

39. Written and Unwritten Rules 237

40. Inclusion—Exclusion 245

41. Gender Tapes: Decades on Parade 247

42. Myths and Stereotypes: Old Wives’ Tales 255

43. First and Lasting Thoughts 259

44. Strategies for Success 263

45. Communicating Across Gender 269

46. Worlds Apart—or Is It Words Apart? 277

47. Communication Style 285

Part 5—CULTURE AND CAREER TRANSITIONS

48. Identifying Your Values: An Exploration 299

49. Reviewing Your Itinerary 305

50. Finding the Right Boss: Getting Back on the Right Track 313

Index 317

About the Authors 323

Files for the Exercises, Overhead Transparencies, Handouts are online at:

www.amacombooks.org/go/Diversity

About the Author

Jonamay Lambert (Chicago, IL) is Founder and President of Lambert & Associates, Inc., and has designed and implemented training programs in diversity, leadership, and change management for both Fortune 100 companies and smaller organizations alike.

Selma Myers (LaJolla, CA) is a trained mediator and co-author of Conflict Resolution Across Cultures. Together they have written 13 trainer’s guides in the Diversity at Work training series.