Details
A quick, easy-to-follow guide to
the revised ISO 9000 quality standard
The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.
The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.
Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes:
* Detailed guidance
* A capsule answer providing a snapshot of the guidance
* "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations
The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.
Partial table of contents
ISO 9000 OVERVIEW.
What is ISO 9000?
What is the Goal and Scope of an ISO 9000 Quality System?
How Can We Keep Our ISO 9000 System from Fading Away?
We're Leaders in Our Market: Our Customers Love Us: Our Quality is Unquestioned: What Does ISO 9000 Offer Us That We Don't Have Already?
TECHNICAL REQUIREMENTS AND GUIDELINES.
What are the Overall Requirements for Top Management?
What are Top Management's Obligations with Respect to the Customer?
What does the Standard Say About Resources to Operate the Quality System?
What Kind of Education and Skills Does the Standard Require Our Employees to Have?
How Must We Operate Our Design and Development Process?
What Are the Requirements for Design Input?
What Must We Do to Control Our Purchasing Processes?
Must We Use Any Special Purchasing Documents?
How Should We Control Measuring and Testing Equipment?
Why a Whole Section Devoted to Measurement, Analysis, and Improvement?
What is Preventive Action all About?
IMPLEMENTINGA FIRST-TIMER'S GUIDE.
How Should We Plan and Schedule Our Implementation Program?
Internally, Who Should We Involve in the Implementation Process from the Start?
Instead of Creating Procedures and Other Documents from Scratch, Can We Adapt Documents We Already Have?
What About Writing Documents from Scratch?: Are there Any Special Steps?
What Must We Do to Keep ISO 9000 Registration?
ISO 9001: 2000MAKING THE TRANSITION.
What is the Overall Nature of the Changes to the Standard?
What are the New Requirements in the Standard?
Appendix.
Index.
ROB KANTNER has over ten years of experience as a quality implementor, educator, author, and consultant. Principal of the 9000 Solutions Group (www.9sg.com), he has authored two books on quality system standards. Kantner actively aids organizations of all kinds in improving operations through quality systems implementation and continuous process improvement.
