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The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization, 2nd Edition

Edited by Nick Milton · Patrick Lambe
Kogan Page October 2019

Specifications

ISBN-13
9780749484606
Publisher
Kogan Page
Publication
October 2019
Format
Paperback , 448 pages
Jurisdiction
International ? Countri(es) for reference only

Details

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Table of Contents

Section - ONE: Orientation to knowledge management implementation;
Chapter - 01: What is knowledge management?
Chapter - 02: The stages of KM implementation
Chapter - 03: Barriers and pitfalls
Section - TWO: Preparation and resources;
Chapter - 04: Knowledge management strategy
Chapter - 05: The role, skills and characteristics of the knowledge management leader
Chapter - 06: The KM team members
Chapter - 07: The role of senior management
Chapter - 08: Budget and timescale
Chapter - 09: Aims and objectives for the KM implementation programme
Chapter - 10: Finding partners to help you
Section - THREE: Assessment and planning;
Chapter - 11: Conducting the knowledge assets audit
Chapter - 12: The knowledge management framework
Chapter - 13: The knowledge discussion elements of the KM framework
Chapter - 14: The knowledge capture and documentation elements of the KM framework
Chapter - 15: The knowledge synthesis elements of the KM framework
Chapter - 16: The knowledge finding and re-use elements of the KM framework
Chapter - 17: Knowledge organization
Chapter - 18: Influencing the stakeholders
Chapter - 19: Culture, communications and change
Chapter - 20: Preparing the KM implementation plan
Section - FOUR: The implementation activity;
Chapter - 21: Building the KM champion network
Chapter - 22: Trials and pilots
Chapter - 23: Roll-out, embedding and governance
Chapter - 24: Setting up the KM metrics and reporting system
Chapter - 25: Dealing with bumps in the road
Chapter - 26: When implementation is over
Section - FIVE: Case histories;
Chapter - 27: Implementing KM at Mars
Chapter - 28: KM implementation in a global oil and gas company
Chapter - 29: KM implementation at Huawei
Chapter - 30: KM implementation at the Singapore Youth Olympics
Chapter - 31: Accelerated learning in a law firm

About the Author

Nick Milton

Dr. Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge Management consultancy developing and delivering knowledge management strategies, implementation plans and services in a wide range of different organisations. He has a particular interest in effective lesson-learning, and has managed major knowledge capture and transfer programs, particularly in the area of mergers and acquisitions, and high technology engineering. Nick Milton was at the centre of the team that made BP the leading Knowledge Management company in the world, developing and implementing BP's knowledge of how to manage knowledge, and coordinating the BP Knowledge Management Community of Practice. Nick has written several books on knowledge management subjects, including Designing a Successful Knowledge Management Strategy, and The Knowledge Manager's Handbook, published by Kogan Page.

Patrick Lambe

Patrick Lambe is a world-renowned knowledge management expert, and a founding partner of Straits Knowledge, a global consulting and research firm specialising in knowledge, learning and innovation. He is an Adjunct Professor in Knowledge Management at the Hong Kong Polytechnic University, and Visiting Professor in the Knowledge and Innovation Management PhD programme at Bangkok University. Patrick Lambe is two-term Past President of the Information and Knowledge Management Society and a member of the editorial advisory boards of the top-ranked Journal of Knowledge Management, and of Knowledge Management for Development Journal, and Journal of Entrepreneurship, Management and Innovation. Patrick is also a member of the AIIM KM Standards Committee (KM for Organizations). He is the author of the bestselling Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness, published by Chandos in 2007.

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