Foreword
Part One: Sales As Management Science
Chapter 1: Seeing The Invisible
It Is Not The Strongest Of The Species That Survives, Nor The Most Intelligent, But The One Most Responsive To Change.
Chapter 2: The Mba Of Selling
Learning Is Like Rowing Upstream; Not To Advance Is To Drop Back.
Part Two: Politics
Chapter 3: Influence And Authority
The Secret Of My Influence Has Always Been That It Remained Secret.
Chapter 4: Foxes: The Heart Of The Power Base
With Foxes We Must Play The Fox.
Chapter 5: Power Base Types And Implications
Sticks In A Bundle Are Unbreakable.
Chapter 6: Fox Hunting And Power Base Mapping
Nothing Has Such Power To Broaden The Mind As The Ability To Investigate Systematically.
Chapter 7: Gaining Political Advantage
Recognition Is The Greatest Motivator.
Part Three: Unexpected Value
Chapter 8: Moving Up The Sales Value Chain
Now My Eyes Are Turned From The South To The North, And I Want To Lead One More Expedition. This Will Be The Last... To The North Pole.
Chapter 9: Building Expressions Of Customer Value
Make No Little Plans; They Have No Magic To Stir Men's Blood.
Chapter 10: Creating Demand To Displace Competitors
A Wise Man Will Make More Opportunities Then He Finds.
Part Four: Strategy
Chapter 11: Introduction To Compete Strategy
All Men Can See These Tactics Whereby I Conquer, But What None Can See Is The Strategy Out Of Which Victory Is Evolved.
Chapter 12: Competitive Diffrentiation
If You Know The Enemy And Know Yourself, Your Victory Will Not Stand In Doubt.
Chapter 13: The Direct Strategy: Traditional And Nontraditional Application
The Truly Wise Can Perceive Things Before They Have Come To Pass.
Chapter 14: The Indirect Strategy: Changing The Ground Rules
Appear Where You Are Not Expected.
Chapter 15: The Divisional Strategy: Peaceful Coexistence
If The Enemy's Forces Are United, Separate Them.
Chapter 16: The Containment Strategy: Transition Back To Indirect
Though The Enemy Be Stronger In Numbers, We May Prevent Him From Fighting.
Epilogue: Helping Others To Elevate The Sales Profession
Lead Me, Follow Me, Or Get Out Of My Way.