Preface
Acknowledgments
Part I The Convergence of Technology Production and Consumption
Chapter 1 : The New Monday Morning Quarterback
Case Study: UPS - That's Technology “Amore”
Chapter 2: The “Industrialization” of Technology
Case Study: HP – The Quest for a “10 out of 10” Supply Chain
Chapter 3: From Amazon to Zipcar – No Industry Untouched
Case Study: Roosevelt: Innovation Island
Chapter 4: Australia to Zanzibar – No Country for Old Products
Case Study: Estonia's "Tiigrihüpe" - Tiger Leap “George Washington”
Chapter 5: Convergence, Crossover and Beyond
Guest Columns: Crossover Executive Perspectives:
Tony Scott (CIO, Microsoft)
Vijay Ravindran (Chief Digital Officer, Washington Post Co.)
Part II Key Attributes for the New Technology Elite: Three Es, Three Ms, Three Ps and Three Ss
Chapter 6: Elegance in a World of Flashing 12s
Case Study: Virgin America: Redefining Elegance in Flying
Chapter 7: Exponential Leveraging Ecosystems
Case Study:RIM's Evolving Ecosystem
Chapter 8: Efficiency Amidst Massive Technology Waste
Case Study: Facebook's Hyper-efficient Data Center
Chapter 9: Mobile: If It's Tuesday It Must Be Xiamen
Case Study: The Boeing 787 and HCL Technologies
Chapter 10: Maverick: No Rules. Just Right.
Case Study: Apple- A Thousand “Nos” and Ten Gutsy “Yeses”
Chapter 11: Malleable: Business Model Innovation
Case Study: Valence Health
Chapter 12: Physical: Why Test Driving Is Still Important Even in a Digital World
Case Study: Taubman Shopping Centers
Chapter 13: Paranoid, but Not Paralyzed
Case Study: Wireless Aerial Surveillance Platform
Chapter 14: Pragmatic: When Attorneys Influence Technology Even More Than Engineers
Guest Column: Legal Considerations in Technology Product Launches - Benjamin Kern
Chapter 15: Speed in a New Era of Perishability
Case Study: Corning: The Gorilla ® Glass Rocket Ride
Chapter 16: Social, Amidst Chatty Humans and Things
Case Study: Lexmark Genesis: A Printer for our Social Times
Chapter 17: Sustainable: Mining the Green Gold
Case Study: Google’s Green initiatives
Part III: Outside Influences on the Technology Elite
Chapter 18: Making Regulators More Tech-Elite
Case Study: 3M's “Periodic Table”
Chapter 19: Society's Changing View of Technology
Guest Column: Smart Products Consumers Can Trust - Prof Mary Cronin
Chapter 20: Market Analysts Morphing
Case Study: Amazon 2010 Shareholder Letter
Conclusion: Endgame- “Welcome to the NFL”
Notes
About the Author
Index