LIST OF FIGURES
LIST OF TABLES
INTRODUCTION
CHAPTER 1. ALTERATION OF DECISION-MAKING PROCESSES IN ORGANIZATIONS
1.1. Decisional processes
1.2. Introduction of ICT in organizations
1.3. The decision-making process revisited
1.4. Conclusion
CHAPTER 2. NEW DECISION-MAKING PROCESSES
2.1. Examination of the context of such decision-making
2.2. Context and decision-making
2.3. Experiment
2.4. Conclusion
CHAPTER 3. THE NEED TO COOPERATE
3.1. Cooperation: definitions
3.2. Types of cooperation
3.2.1. Complementary cooperation
3.2.2. Interdependent cooperation
3.2.3. Negotiated cooperation
CHAPTER 4. COOPERATIVE DECISION-MAKING
4.1. Process of collaborative decision-making
4.2. Model of the process of collaborative decision-making
CHAPTER 5. ACTIVITY SUPPORT SYSTEMS
5.1. Interactive decision support systems
5.2. Business intelligence
5.3. Intelligent or knowledge-based DSSs
5.4. Cooperative knowledge-based systems
5.5. Group Decision Support Systems (GDSSs)
5.6. Facilitation of group decision-making .
5.7. Collaborative engineering
5.8. Cooperative design approach
5.9. Cooperative systems
5.10. Workflow
5.11. Cooperative multi-agent systems
CHAPTER 6. COOPERATIVE DECISION SUPPORT SYSTEMS: CDSSS
6.1. Distributed DSSs
6.2. Proposal of an architecture
6.2.1. Interpersonal communication tool
6.2.2. Task management tool
6.2.2.1. Support for management of non-nominal situations
6.2.2.2. Planning support tool in the context of distance learning
6.2.2.3. Conclusion
6.2.3. Knowledge capitalization tool
6.2.3.1. Knowledge capitalization: a process-oriented model
6.2.4. Dynamic human/computer interaction tool
6.3. Process of group decision-making
6.4. Conclusion
GENERAL CONCLUSION
BIBLIOGRAPHY
INDEX