Total Quality Management Blueprint

Total Quality Management Blueprint

Edited by Barrie G. Dale · Heather Bunney
John Wiley & Sons August 1999

Specifications

ISBN-13
9780631195771
Publisher
John Wiley & Sons
Publication
August 1999
Format
Paperback , 304 pages
Jurisdiction
International ? Countri(es) for reference only

Details

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

Table of Contents

Part I: Total Quality Management: An Introduction.

Part II: The Role of Management in Total Quality Management.

Part III: Quality Costing.

Part IV: The Perceived Wisdom on TQM.

Part V: The Introduction of TQM.

Part VI: Assessment of Progress.

Part VII: Quality Management Systems.

Part VIII: Quality Management Tools and Techniques.

Part IX: Teams and Teamwork.

Part X: Training for Quality.

Part XI: Process Management.

Part XII: Total Quality Management: Summary.

About the Author

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester
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