JavaScript seems to be disabled in your browser.
You must have JavaScript enabled in your browser to utilize the functionality of this website.

Customer Service

Currencies:HKD

Your Language:

Browse Books

Browse Books

Ask the Experts

Home >
Total Quality Management Blueprint

Total Quality Management Blueprint

Total Quality Management Blueprint

Author: Barrie G. Dale; Heather Bunney
Publisher: John Wiley & Sons
ISBN: 9780631195771
Published In: August 1999
Format: Paperback , 304 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

Out of stock

OR

Description
Contents
Author

Details

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

Part I: Total Quality Management: An Introduction.

Part II: The Role of Management in Total Quality Management.

Part III: Quality Costing.

Part IV: The Perceived Wisdom on TQM.

Part V: The Introduction of TQM.

Part VI: Assessment of Progress.

Part VII: Quality Management Systems.

Part VIII: Quality Management Tools and Techniques.

Part IX: Teams and Teamwork.

Part X: Training for Quality.

Part XI: Process Management.

Part XII: Total Quality Management: Summary.

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester

You may also be interested in these books:


Practical Will Precedents Looseleaf (Annual): HKD 13,479.82


Private Client Business: Issues Only: HKD 23,429.28


Private Client Business: Issues and Bound Volume: HKD 32,440.30


A Practical Guide to Bringing an Inheritance Act Claim: HKD 979.86


A Practical Guide to the EU Succession Regulation: HKD 1,259.86


A Practical Guide to Defending an Inheritance Act Claim: HKD 979.86


A Research Agenda for Succession Law: List Price: HKD 1,365.00

HKD 1,324.05 Save HKD 40.95 (3%)


A Practical Guide to Missing Persons and the Administration of Estates: HKD 839.86


Parker’s Will Precedents 12th ed: List Price: HKD 2,535.00

HKD 2,458.95 Save HKD 76.05 (3%)


A Practical Guide to Lasting Powers of Attorney: HKD 699.86


A Practical Guide to the Law of Statutory Wills: HKD 839.86


A Practical Guide to the EU Succession Regulation: Contact us for Pricing


Comparative Succession Law, Volume III: Mandatory Family Protection: List Price: HKD 2,535.00

HKD 2,458.95 Save HKD 76.05 (3%)


Covid-19 and Wills: The Essential Guide: HKD 559.86


Parker’s Will Precedents 10th Edition: Contact us for Pricing


Landmark Cases in Succession Law: List Price: HKD 2,080.00

HKD 2,017.60 Save HKD 62.40 (3%)


A Practitioner's Guide to Probate and the Administration of Estates 4th Edition: HKD 1,105.00


A Step-by-Step Guide to Wills and Probate 6th Edition: Contact us for Pricing


A Practical Guide to Inheritance Act Claims by Adult Children Post-Ilott v Blue Cross: HKD 839.86


The EU Succession Regulation: A Commentary: List Price: HKD 2,327.00

HKD 2,257.19 Save HKD 69.81 (3%)

“

Ordering from Professional Bookshop is fantastic, quick delivery great products, great customer service Siti L.
This is a great bookstore and have had no problems with them and all my orders have come on time and in good condition. Yang X.
Everything is perfect. Fast delivery. I highly recommend this website to all my friends and colleagues. Thanks Hoi Man L.
So thankful I am receiving all my books, thank you to all for a great service and excellent products Clinton K.
Professional Bookshop is amazing! I've been a loyal customer for over 5 years. Returns are easy to request, book or delivery complaints are taken seriously and the customer service team is friendly and patient. Mick D.
I wanted to informed you that the customer service is excellent. They were so polite and nice. I would continue to buy books from Professional Bookshop. Jingsong C.
Fast and quick service. Easy transaction method, arrived sooner than expected. Excellent packaging and the books received are in perfect condition! Thank you very much! I love the book and its quality. Saori B.
I can order any accounting books from worldwide from Professional Bookshop. Love this website and save my time to search from internet. Lingxiao R.
It is just so easy to find what you are always looking for and sometimes you can even find it up to 80% off what you would in the normal store. Graeme R.
I love shopping on Professional Bookshop! They have a wide range of accounting book with competent prices. Free shipping in Hong Kong is also really handy! Fergus Y.
Professional Bookshop is a great bookstore, I must say. Buying books in Professional Bookshop is so easy, great and reliable. It is highly recommendable. Deborah D.
A great site to shop accounting books and everything and with discountable prices. It’s my first choice whenever i want to shop something. Most trusted site. Zeng Z.
I found the books I needed and at a very low price. I am very happy and will definitely use it in the future Brian W.
I have been using Professional Bookshop for a while now. I am very impressed with customer service and delivery. When I need to have a return it is done very diligently. Olivia L.
Professional Bookshop is my default go to for finding the best prices and reading details of law books before buying. Detailed book description is very helpful. Tracy W.
I've been using Professional Bookshop since 2011 and they actually great, I always received great service and my book arrives on time. Lisa C.

Professional Associations

Partners

Copyright © 2010-2026 Professional Bookshop Ltd. All Rights Reserved