Unbundling Family Legal Services Toolkit

1. Introduction;
2: What is Unbundling? Draft client self-help pack; Checklists;
3. Risks of Unbundling; Unbundled service agreement; Draft retainer; Written record of information provided by the client; Disclaimer;
4. Professional Conduct; Client care letter templates; Notice letter to PII insurers; Complaints procedure; Notice to terminate retainer with client;
5. Pricing and Fees; PAYG model template of fees; Client letter regarding fees; Checklist on office/client accounts; Sample pricing structure; Advocacy fee structure template; Checklist of unanticipated fees;
6. Providing Unbundled Services; Schedule of services provided; Schedule of services not provided; Advice checklist on client progressing matter themselves;
7. Unbundled Representation at Court; Advocacy agreement template; Professional McKenzie Friend agreement template; Specimen letter to judge; Standard letter to opponent on instruction of an advocate;
8. Other Help; Law Society practice note, 'Unbundling Family Legal Services'.